Willis's Feedback on 6-Day China Tour

Hi, I'm Grace. I still remembered when I studied in university in Xi'an; I had been looking forward to visiting everywhere in the world to appreciate the beautiful nature and profound history, so I chose to be a tour advisor after my gradua...

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I have used many travel agents before in all of these countries but have never come across one that pays as much attention to details of what I require as does Grace. She has gone above and beyond what I would expect someone to do in securing our trip and has really made us feel great about choosing China Highlights for our tour to Beijing and for any future tours.
Client: Ask Willis about her/his experienceAge: UnknownNationality:Hong Kong
Tour Date: October 15, 2010 - October 20, 2010 
FeedBack Date:September 17, 2010
Itinerary: 6 Days Hong Kong, Beijing, Xian Tour

Hi Angela,

I just wanted to complement Grace on the level of service encountered. I have lived in the United States, United Kingdom, and Hong Kong. I have used many travel agents before in all of these countries but have never come across one that pays as much attention to details of what I require as does Grace. She has gone above and beyond what I would expect someone to do in securing our trip and has really made us feel great about choosing China Highlights for our tour to Beijing and for any future tours. I hope she is commended for delivering such a high level of service to customers such as myself. Thanks for everything Grace!

Kind regards

W. Kyle

Customer Comment & Rating
Travel Advisor
Grace Wang"I have used many travel agents before in all of these countries but have never come across one that pays as much attention to details of what I require as does Grace. She has gone above and beyond what I would expect someone to do in securing our trip and has really made us feel great about choosing China Highlights for our tour to Beijing and for any future tours."

The Real Evaluation for the Destionation(s)

  • Beijing
  • Xian
Guide
Attitude & Services5
Knowledge of Subjects5
Command of English5
Flexibility5 With baby it is a must to be flexible,sometimes we needed more flexibility,but over all,good
Local Arrangements5
Attractions
The Forbidden City5 very beautiful
Temple of Heaven5 very fun,nice to do on pretty day could have stopped longer
Treasure Houses5 Guide was great,just too many people inside,large crowds
Tiananmen Square5 easy drop off and pick-up.Very good information about history and buildings.
Hutong Tour in Xicheng District5 loved the rickshaw ride,was not impressed of the home.
The Mutianyu Great Wall(with round way cable car)5 very good,lots of information ,would like to have more time shopping
Summer Palace with boat Cruise & the Garden of Virtue and Harmony5 We had bad weather,maybe we should have skipped boat and just relaxed somewhere warm
Beijing Olympic Green(outside tour of Bird's Nest and National Aquatics Center)4 only seeing from outside,bad weather made it not good.Could have had a different plan for bad ...read moreweather
Restaurant
Jing Mian Da Wang Restaurant(Di'anmen Branch)(Lunch)5 Delicious various items,a bit dirty
Xin Shuang Quan Restaurant(Lunch)5 very good,lots to choose from,staff accomodating
Beijing Ba guo bu yi Restaurant(Lunch)5 wonderful.Very good food,easy and nice
Hotel
Location3 was not 4 star accommodation,more like 3
Service3 was not 4 star service,not personal
Room Comfort2 Smoking too close to our room
Breakfast/Meals3 OK,not great
Cleanliness2 dirty,stained carpet in room