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Natalie's Feedback on 22-Day China Tour

Hi, I'm Grace. I still remembered when I studied in university in Xi'an; I had been looking forward to visiting everywhere in the world to appreciate the beautiful nature and profound history, so I chose to be a tour advisor after my gradua...

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Initially, we sent our requirements to a lot of companies, but China Highlights is now the only company we are talking to regarding our holiday as, while the prices from many operators were similar, we have been really impressed with the service Grace has provided.
Client: Ask Natalie about her/his experience Age: Unknown Nationality: Ireland
Tour Date: October 22, 2011 - November 12, 2011  
FeedBack Date: November 2, 2011
Itinerary: 22 Days Beijing, Datong, Wutaishan, Taiyuan, Xian, Wuhan, Yichang, Chongqing, Yangtze, Lijiang, Shangri la, Kunming, Guilin Tour

Dear Angela

I just wanted to drop you a quick note to comment on the service we have had from Grace Wang.

She has been incredibly helpful to my wife and I as we try to organise our trip to China. We have very specific requirements and Grace has clearly done her absolute best to accommodate these, and has done so quickly and patiently. We are up to quote number 4 and I hope there is just one more set of minor changes before we can confirm the holiday and pay the deposit.

Initially, we sent our requirements to a lot of companies, but China Highlights is now the only company we are talking to regarding our holiday as, while the prices from many operators were similar, we have been really impressed with the service Grace has provided.

I can only hope that our experience in China is as good as we have had so far from Grace.

Kind regards

John

Customer Comment & Rating
Travel Advisor
Grace Wang "Initially, we sent our requirements to a lot of companies, but China Highlights is now the only company we are talking to regarding our holiday as, while the prices from many operators were similar, we have been really impressed with the service Grace has provided. "

The Real Evaluation for the Destionation(s)

  • Beijing
  • Guilin
  • Taiyuan
  • Xian
  • Lijiang
  • Shangri la
  • Datong
  • Yangshuo
  • Wutaishan
Guide
Attitude & Services 5 very helpful and pleasent
Knowledge of Subjects 5 good history on everything
Command of English 5 excellent(taught us some Madaris too)
Flexibility 5 very accommdating.got to know what we like
Local Arrangements 5
Attractions
The Forbidden City 4 WEATHER WASN'T THE BEST ,BUT IT WAS STILL AMAZING TO SEE.WOULD PERHAPS HAVE LIKED ABIT MORE TIME TO
Treasure Houses 4 WANTED AROUND ON OUR OWN.
Hutong Tour in Xicheng District 5 REALLY ENJOYED THIS- FABULOUS WAY TO SEE THE AREA.
Tiananmen Square 4
Temple of Heaven 4 WOULD PROBEBLY HAVE BEEN -FIVE,BUT WEATHER WASN'T GOOG GAIN,WOULD HAVE LIKE MORE TIME TO SEE.
The Mutianyu Great Wall(with round way cable car) 5 AUESOME!!
Summer Palace with boat Cruise and the Garden of Virtue and Harmony 5 COULD SPEND A DAY HERE ,REALY ENJOYED.
Beijing Olympic Green 4 ENJOYED THIS MORE THAN WE THOUGHT WE COULD
Restaurant
Baihe (Lily) Vegetarian Restaurant(Lunch) 5
Xin Shuang Quan Restaurant(Lunch) 4 PREFER BRINH ABLE TO ORDER THAN SET MENU.
(Lunch) 5 LOTS& CHINA& TASTY
Hotel
Harmony Hotel
Location 4 easy to main attractions
Service 4 pretty average
Room Comfort 4 good for standard of hotel
Breakfast/Meals 4
Cleanliness 4 acceptble .something beginngs to look tired(towels, carpet) but still clean