Jean's Feedback on 6-Day China Tour

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Ms. Karen Yang is our Trip Advisor, and I just want to let you know how GREAT she is in doing her job. She goes beyond her means just to address our needs and requirements. I am looking forward to continue working with her to make this Beijing trip a very memorable and smooth sailing one.
Client: Age: UnknownNationality:Philippines
Tour Date: December 25, 2012 - December 30, 2012 
FeedBack Date:October 15, 2012
Itinerary: 6 Days Beijing Tour

Hi Sir,

I am Jean Abarico and I am currently booked with your company for our trip this December. Ms. Karen Yang is our Trip Advisor, and I just want to let you know how GREAT she is in doing her job. She goes beyond her means just to address our needs and requirements. I am looking forward to continue working with her to make this Beijing trip a very memorable and smooth sailing one.

I just hope that as her superior you are seeing her Great Professionalism in terms of doing her job. I, myself, have also worked in a customer service industry... and I know how tough and demanding this job can be. Ms. Karen Yang is a good example of an employee with great passion in her work. May you give her all the credits that she deserves for every job well done!

Thank you.

Jean


Hi Karen,

Happy New Year to you! I hope you are well now.

Yes, we had a wonderful time. Steven was a very good tour guide. Our driver, sorry I forgot his name, was very considerate.

Thank you so much for all your help... we really appreciate it.

Once again, thank you and more power to China Highlights!!!

Sincerely,

Jean/Noel/Charles/Marie


The Real Evaluation for the Destionation(s)

  • Beijing
Guide
Attitude & Services5 Our tour guide is great!Keep it up Steven!
Knowledge of Subjects5
Command of English5
Flexibility5
Local Arrangements5
Attractions
The Forbidden City5
Temple of Heaven5
Tiananmen Square5
Bird Nest5
The Mutianyu Great Wall(with round way cable car)5
Lama Temple5
Hutong Tour in Xicheng District5
Beijing Capital Museum5
Summer Palace5
Beijing Zoo5
Yuanmingyuan (Old Summer Palace)5
Xiushui Street5
Restaurant
Haidilao Hot Pot(Lunch)5
Xin Shuang Quan Restaurant(Lunch)5
Courtyard 7 Restaurant(Lunch)5
Hotel
Location5
Service5
Room Comfort5
Breakfast/Meals5
Cleanliness5