Jean's Feedback on 6-Day China Tour

I am lucky enough to join in China Highlights team being a Travel Advisor. With more than 6 years' experience, I understand the overseas friends' needs mostly, especially for the families who wish to take a worry-free, comfortable vocation ...

Question? Get a quick reply from here!

Ms. Karen Yang is our Trip Advisor, and I just want to let you know how GREAT she is in doing her job. She goes beyond her means just to address our needs and requirements. I am looking forward to continue working with her to make this Beijing trip a very memorable and smooth sailing one.
Client: Age: Unknown Nationality: Philippines
Tour Date: December 25, 2012 - December 30, 2012  
FeedBack Date: October 15, 2012
Itinerary: 6 Days Beijing Tour

Hi Sir,

I am Jean Abarico and I am currently booked with your company for our trip this December. Ms. Karen Yang is our Trip Advisor, and I just want to let you know how GREAT she is in doing her job. She goes beyond her means just to address our needs and requirements. I am looking forward to continue working with her to make this Beijing trip a very memorable and smooth sailing one.

I just hope that as her superior you are seeing her Great Professionalism in terms of doing her job. I, myself, have also worked in a customer service industry... and I know how tough and demanding this job can be. Ms. Karen Yang is a good example of an employee with great passion in her work. May you give her all the credits that she deserves for every job well done!

Thank you.

Jean


Hi Karen,

Happy New Year to you! I hope you are well now.

Yes, we had a wonderful time. Steven was a very good tour guide. Our driver, sorry I forgot his name, was very considerate.

Thank you so much for all your help... we really appreciate it.

Once again, thank you and more power to China Highlights!!!

Sincerely,

Jean/Noel/Charles/Marie


The Real Evaluation for the Destionation(s)

  • Beijing
Guide
Attitude & Services 5 Our tour guide is great!Keep it up Steven!
Knowledge of Subjects 5
Command of English 5
Flexibility 5
Local Arrangements 5
Attractions
The Forbidden City 5
Temple of Heaven 5
Tiananmen Square 5
Bird Nest 5
The Mutianyu Great Wall(with round way cable car) 5
Lama Temple 5
Hutong Tour in Xicheng District 5
Beijing Capital Museum 5
Summer Palace 5
Beijing Zoo 5
Yuanmingyuan (Old Summer Palace) 5
Xiushui Street 5
Restaurant
Haidilao Hot Pot(Lunch) 5
Xin Shuang Quan Restaurant(Lunch) 5
Courtyard 7 Restaurant(Lunch) 5
Hotel
Location 5
Service 5
Room Comfort 5
Breakfast/Meals 5
Cleanliness 5