Robert's Feedback on 15-Day China Tour

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I must apologize for not sending you this note sooner, pertaining to the pleasant and professional experience that I had with Coco Yang in planning our upcoming trip to China. I have never dealt with anyone who is so thoughtful and efficient in planning an itinerary for any trip my wife and I have taken.
Client: Age: Unknown Nationality: United States
Tour Date: May 12, 2012 - May 26, 2012  
FeedBack Date: December 30, 2011
Itinerary: 15 Days Beijing, Xian, Chongqing, Yangtze, Yichang, Shanghai, Suzhou Tour

Dear Ms. Angela Gong,

I must apologize for not sending you this note sooner, pertaining to the pleasant and professional experience that I had with Coco Yang in planning our upcoming trip to China. I have never dealt with anyone who is so thoughtful and efficient in planning an itinerary for any trip my wife and I have taken.

My son and his wife (Stephen and Christy Bishop) recently returned from China. They had booked the trip through your company. We were so impressed that we started the process of planning our trip without giving thought to all the things that we wanted to see. Coco came up with an itinerary, but as we talked more with our son and wife, and read about China in the Frommer's Guide Book, I kept e-mailing Coco to see if she could change some of her itinerary and add some of the sites that we were interested in seeing. The very next day I would receive a revised itinerary incorporating our requests with some additional suggestions to enhance our requests.

Coco is very much an asset to your company, and we are looking forward to our trip. I wish I could meet Coco to thank her for the excellent service and interest that she took to insure that we have a trip of a lifetime.

Sincerely,

Robert and Barbara Bishop

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
  • Chongqing
  • Xian
  • Yichang
Guide
Attitude & Services 5
Knowledge of Subjects 5
Command of English 5 excellent
Flexibility 5 wife got sick the day we were going to great wall.rita switched days ,so she wouldn't miss trip
Local Arrangements 5
Attractions
The Forbidden City 5 very interesting many things explaing by guide
Hutong Tour in Xicheng District 5 enjoyed very much
Tiananmen Square 5 very impressive more than red square
The Mutianyu Great Wall(with round way cable car) 5 a must to see pictures do not do it justice
Temple of Heaven 5 beautiful
Lama Temple 5
Confucian Mansion 5
Guozijian 5
Cheng Xian Street 5
Bird Nest 5 loved it
Summer Palace with boat Cruise and the Garden of Virtue and Harmony 4 boat not running
Restaurant
Jing Mian Da Wang Restaurant (Di'anmen Branch)(Lunch) 5 really wnjoyed eating with the natives food was excllant
Xin Shuang Quan Restaurant(Lunch) 5
Courtyard 7 Restaurant(Dinner) 5 enjoyed meal and surroundings
Jardine Restaurant in Spring(Lunch) 5 very elegant.food outstanding
Jin Ding Xuan Restaurant(Lunch) 5
Hotel
Location 5 perfect spot
Service 5
Room Comfort 5 need softer mahress
Breakfast/Meals 5 choice offered was outstanding
Cleanliness 5