Kasper's Feedback on 7-Day China Tour

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In my dealings with Coco through phone and email, I have found her to be highly professional and responsive to all of our requests, dealing with each of them in a timely manner and always being able to provide highly satisfactory solutions to any of our requests. In dealing with our reservation, Coco has repeatedly exceeded my expectations for good customer service.
Client: Age: Unknown Nationality: Denmark
Tour Date: August 7, 2012 - August 13, 2012  
FeedBack Date: September 3, 2012
Itinerary: 7 Days Beijing, Xian, Chongqing, Yangtze, Yichang, Hangzhou Tour

Dear China Highlights,

I recently completed a tour organised by one of your travel advisors, Coco Yang, and would like to show my appreciation for the professional and timely manner in which Coco handled both our initial reservation and dealt with issues during our trip.

In my dealings with Coco through phone and email, I have found her to be highly professional and responsive to all of our requests, dealing with each of them in a timely manner and always being able to provide highly satisfactory solutions to any of our requests. In dealing with our reservation, Coco has repeatedly exceeded my expectations for good customer service.

I would therefore like to give Coco my highest recommendations and advice your to value her contributions to your organisation.

I hope this feedback is useful to you and thank you again for a very professional experience.

Best wishes,

Kasper Jon Larsen

The Real Evaluation for the Destionation(s)

  • Chongqing
Guide
Attitude & Services 5 excellent
Knowledge of Subjects 5
Command of English 5 excellent
Flexibility 5
Local Arrangements 5