Marc's Feedback on 6-Day China Tour

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I must say, Jackie has made our stay in Beijing an extra special experience and has made us want to come back. We would take him with us to Xian and Shanghai if we could.
Client: Age: UnknownNationality:United States
Tour Date: April 20, 2013 - April 25, 2013 
FeedBack Date:April 28, 2013
Itinerary: 6 Days Beijing, Xian, Shanghai Tour

Coco, first, I want to thank you for our experience so far in China. Since we arrived in Beijing, we have received exceptional service from Jackie and both drivers Mr. Yuan and Mr. Wang.

Jackie has gone above and beyond to ensure we have had a great time in Beijing including making sure that we have been able to transport Rex in his wheel chair to all the sites. Jackie even managed to help Rex ascend to the top of the Great Wall so he could get the full experience. I must say, Jackie has made our stay in Beijing an extra special experience and has made us want to come back. We would take him with us to Xian and Shanghai if we could.

The only downside of our trip so far was the comfort of the hotel. While it was clean and in a good location, it was not very comfortable. The rooms were smaller than we would have expected and were difficult to move in given we had a wheelchair. We also found the wifi signal to be lacking.I would suggest to upgrade the hotel to one with better services. I hope our hotels in Xian and Shanghai are of better quality.

Again, I want to commend Jackie for his outstanding service. He is a credit to China Highlights. We all look forward to the next time we visit Beijing so we can visit other sites we missed this time.

If you have any questions, please let me know.

Marc

The Real Evaluation for the Destionation(s)

  • Beijing
  • Shanghai
Guide
Attitude & Services5 one of the best guides we have experienced in the world
Knowledge of Subjects5 deep knowledge and willing to teach
Command of English5 very good and also spoke helpde us learn chinese
Flexibility5
Local Arrangements5
Attractions
Temple of Heaven5 wonderful experience
The Mutianyu Great Wall(with round way cable car)5 amazing!!!
The Forbidden City5 we en joyed the tour ;however the site will be btter after restoration
Tiananmen Square5 nice overview by jackie
Restaurant
Xin Shuang Quan Restaurant(Lunch)5
Courtyard 7 Restaurant(Lunch)5 exceptional meal and out standing service
Hotel
Location5
Service5
Room Comfort4
Breakfast/Meals5
Cleanliness5