Cynthia's Feedback on 3-Day China Tour

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Mr. An was everything one could ask for in a tour guide; informative with great communication skills, extremely flexible and patient. His dining choices were absolutely delicious and he never ordered too much or too little food.
Client: Age: Unknown Nationality: United States
Tour Date: April 20, 2013 - April 22, 2013  
FeedBack Date: April 27, 2013
Itinerary: 3 Days Tianjin, Beijing Tour

Dear Coco,

We are writing to provide feedback on our tour with your company and especially on our guide, Mr. Gerry An and driver Mr. Zou.

Overall, the tour exceeded our expectations, with the exception of the bed in the Days Inn Forbidden City, which was extremely uncomfortable.

Mr. An was everything one could ask for in a tour guide; informative with great communication skills, extremely flexible and patient. His dining choices were absolutely delicious and he never ordered too much or too little food.

Mr Zou is an incredibly skilled driver, in even the most difficult traffic conditions. We always felt completely safe and secure while in his vehicle.

Thank you for providing excellent professional services. We will not hesitate to recommend China Highlights, and especially Mr. An to anyone planning to visit Beijing.

Sincerely yours,

Mr. & Mrs. Dennis M. Barry

The Real Evaluation for the Destionation(s)

  • Beijing
Guide
Attitude & Services 5 Very caring,anticipated our needs,excellent service.
Knowledge of Subjects 5 Extremely knowledgeable-Very interesting
Command of English 5 Excellent ability to express humour demonstrates excellent ,command of language.
Flexibility 5 5+ very flexible.
Local Arrangements 5 Very accomodating and sensitive to our needs and desires.
Attractions
The Forbidden City 5 Excellent tour .Our guide was very knowledgeable,plesant and informative.
Tiananmen Square 5 Great explanation of history significance.
Hutong Tour in Dongcheng District 5 we really enjoyed home visit.Very informative tour.
The Mutianyu Great Wall 5 5+ Awesome experience.Wow,very accomodating for group.
Changling tomb 5 Mat wanted different experiences.wonderful.
The Mutianyu Great Wall(with round way cable car) 5 Guide made sure everyone was satisfied with their needs.Excellent cable car.
Summer Palace 5 Loved the dragon boat.Beautiful excellent tour.
Temple of Heaven 5 Excellent introduction to Beijing,Great tour ,very informative,special experience.
Restaurant
Courtyard 7 Restaurant(Lunch) 5 delicious.Excellent,appropriates amount and variety of choices.
Roasted Duck at Fangzhuang(Dinner) 5 5+5 Terrific perfect duck.
Xin Shuang Quan Restaurant(Lunch) 5 Excellent ambulance.wonderful food.Excellent selection.
Jin Ding Xuan Restaurant(Lunch) 5 Wonderful, xcellent selection.
Hotel
Location 5 Excellent
Service 5 Excellent,appreciate free wifi
Room Comfort 5 One room excellet,two rooms unsatisfatory.
Breakfast/Meals 5 Excellent
Cleanliness 5 2 rooms excellent,1 room dirty,carpet.