Kam's Feedback on 3-Day China Tour

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The tour guide is knowledgeable and helpful. I'm quite impressed that he is willing to explain the history or story of the tourist spot that are not included in the China Highlights itinerary.
Client: Age: Unknown Nationality: Malaysia
Tour Date: June 25, 2013 - June 27, 2013  
FeedBack Date: July 5, 2013
Itinerary: 3 Days Beijing Tour

Hi Coco,

Thanks for the email.

All in all, I really had a great moment in Beijing. Especially with the warm and helpful services that China Highlights.

The tour guide is knowledgeable and helpful. I'm quite impressed that he is willing to explain the history or story of the tourist spot that are not included in the China Highlights itinerary. He always provide direction information when we want to go some other spots after the China Highlights itinerary was over for that day itself, i.e. he make sure that we could get our way to Metro station from BeiHai Park, and when I asked him if he could recommend any nice book shop, without any doubt, he straight away provide a few options for me to choose. He won't leave us alone in the car, he always share what is special in Beijing, the plants or fruits that can be found in Beijing, China cultures, and all other nice scene situated around in China. I would say this is really a good experience to me.

Secondly, I was impressed and also appreciate that the tour guide and service is really professional, as before I was in Beijing I was really worried that the tour guide may bring or force me to shop so that he/she can earn the commission. I felt great that China Highlights really keep to their promise for not doing that. This really leaves a good impression to me. I won't hesitate to recommend China Highlights to my friends who wish to visit China.

I have some question on the duration of the daily itinerary, may I know if we are allowed to exceed the duration mentioned in the confirmation letter under the itinerary section? As for Great Wall, we spent about 3 hours walking due to infrequent exercise. I think the driver was rather impatient. Same goes for meal time, we found that the portion is too much, we are advised to fully utilize our budget, we ordered about 3 dishes and drinks without ordering any rice or noodles. For two of u this is overwhelming, I hardly can finish but still we will take away our food. We spent quite a long time finish part of the food, but most of the time, we are urged gently to finish our meal faster. For certain spots like Tian An Men Square and Tian Tan, we find that the pace was rather rush, most of the time, we need to chase after the tour guide. It gives me an impression that the tour guide and the taxi driver were rushing for their next customer or next business.

Since this is a private tour, I would expect the we can spend time leisurely, if there are too many spots to be finished within a day, I would rather redistribute to some other day when confirming my itinerary.

The driver mentioned that Jardine Matheson Spring Restaurant is located away from the place that we are going to visit, therefore we end up having lunch in Da Wan Ju. It would be good if the tour guide can be more careful in planning the itinerary next time without turning down the customer.

All in all, really appreciate for the service and help provided from all of since last year. I hope I can visit China with China Highlights again. :)

Regards,

Kam Mun

The Real Evaluation for the Destionation(s)

  • Beijing
Guide
Attitude & Services 4 it would be great if he can make sure he didnot walk too far from us in great wall
Knowledge of Subjects 5
Flexibility 5
Local Arrangements 5
Attractions
The Forbidden City 5 detailed and great expanation,never being left unattended, but the pace is a little rush
Hutong Tour in Xicheng District 4 detailed explanation
Tiananmen Square 4 as above
Temple of Heaven 4 the pace has been greatly improved with detailed explanation
Marco Polo Bridge 4 as above
The World Park 4 this spot was recommended by the tour advisor but i find not necessary
The Mutianyu Great Wall 4 it is less crowded comfortable and relaxing
The Mutianyu Great Wall(with round way cable car) 4
Restaurant
Courtyard 7 Restaurant(Lunch) 4 the tase and the environment is great,the portion of each dish is heavy
Jardine Matheson Spring Restaurant(Lunch) 4 environment and food is nice ,it is better if the portion is not too large
Xin Shuang Quan Restaurant(Lunch) 4 overall is great but is bit hot, the air-cond is not strong