Victorino 's Feedback on 12-Day China Tour
|Client: Victorino (Male)||Age: 60-75||Nationality: United States|
|Tour Date: September 8, 2010 - September 19, 2010|
|FeedBack Date: August 2, 2010|
To Ms.Angela Gong,
I wanted you to know that you are lucky to have Ms. Cindy Feng as one of your associates. She is very good and very patient to answer the entire question that we asked.We are very fortunate to have her as our travel consultant.
To Whom It May Concern:
Recently my wife and I accessed your services and your representative Cindy Feng assisted us in booking a tour package. Cindy provided us with superior service. She was professional, knowledgeable, gracious, understanding, and responded to all our requests in a timely fashion. She made all the adjustments necessary to meet our needs and has provided us with a tour package we believe will be the trip of a lifetime. In dealing with Cindy were we confident in her abilities and felt like we were treated us as if we were her personal friends.
Based on our experience and the service we received from Cindy, we would not hesitate to use China Highlights to assist us with any addition travel needs in the future. We would also recommend your company to any of our friends who may require similar services. Your must be very proud to have Cindy as a representative for your company as we are sure she is a great ambassador not only for China Highlights but for China as well.
Dear Ms.Cindy Feng,
Overall we did enjoy our trip to China and we saw many old history such as the Great Wall and the Terra-cotta Warriors and Horses,and all famous sites. We have a few comments:
1.We enjoy very much Beijing and Xian except they are very crowded and the traffic are terrible. 2.We forgot that we are not healthy enough to do all the long walk and climbing to see all the famous sites. 3.We enjoyed the Yangtze cruise very much except the Three Kingdoms ship is old and we expected better. 4.We are not particularly happy with the tour in Chongqing and Yichang.The tour guides are good,it just the places are not for us. 5.The train rides are ok,but the train station are very crowded and again a long walk. If we will do this China's vacation again, I will suggest to have this itinerary: Will stay in Beijing for 3 days,and then take an airplane to Xian for 2 days,and then take an airplane to Yangtze for a 3 days cruise,and then take an airplane to Shanghai for another 3 days.
We like to say Thank you very much for your well arrangement of our tour. The tour guides are excelent. They are all very nice and very respectfull.
Again, Many Thanks,