Chiew's Feedback on 7-Day China Tour
|Client: Chiew Ask Chiew about her/his experience||Age: Unknown||Nationality: Malaysia|
|Tour Date: November 9, 2012 - November 15, 2012|
|FeedBack Date: October 25, 2012|
Dear Mr Steven Zhao,
I am really happy and appreciate Doris assistance to arrange the itinerary and transport even though from time to time I have made changes to the itinerary. She is very patience throughout the arrangements. I am glad that she is the one that assist me.
My family and I, are looking forward to this Beijing trip with China Highlights and hope all ends well.
Sorry that I have delayed responding to you due to work load after a great holiday in Beijing with ground arrangements from China Highlights.
To share with you what we have evaluated in your survey form given to Jack (tour guide) were the consensus from all of us. In other words, we were sincerely very thrill & enjoy throughout the trip.
In summary -
When we arrived at Beijing the first day, we were pleased/impressed that Jack, punctually waiting for us at the arrival gate. Because to us the first impression is very important. We realized that we have really made a right choice without regrets.
It is a surprise to us indeed that Jack (tour guide) make an effort at 2 am in the morning to assist us to check in the hotel, etc. We are really grateful for his help. He did not leave us immediately after dropping us at the hotel but instead wait and help until our rooms are ready/available to check in. His behavior really impressed us.
As a tour guide, Jack really knows what he needs to do and sometimes I feel exceeded his services needed. Example, he explained to us in details of the historical of the places that we visit and he ensure that we know what to order from the restaurant and often comes back to check if everything is fine. We really felt that we are very special i.e. treated like VIP/important person. He explains to us how to bargain. He is very alert of the surrounding e.g. when one of the seller try to persuade us to buy things, he told them that we are his special guest. He reacts in a correct manner. We really missed him when the trip is over especially the way he treat us. We enjoy chatting with him too as he is not too talkative and at times he knows how to share our joke or joy.
For you Doris, my family and myself really grateful for your assistance throughout the arrangements. When we first made the arrangements, we are curious how will it be for our whole trip i.e. will it be an enjoyable one or otherwise. But your help and your team mates really change the way we think right a way when we met them. We are really pleased that your customer services is tremendously good to the extend of calling us the 2nd day to make sure that we are having a great time. Thanks for that!
Last but not least, we feel safe and secure while the driver is driving the coach/bus. We are really satisfied with his driving skills especially during the peak hours and driving to Great Wall when the wind is blowing quite strong. He is skillful and leave us no doubt on his expertise of driving. We fully trusted his driving skills.
Thanks again to 3 of you as we really have a wonderful and unforgettable trip. Until now, we still missed Jack and the driver and Beijing. The kids till now still remember Jack and ask about him. We misses Beijing and all of u. Definitely we will have another trip to China but maybe to Shanghai and Suzhou next year and definitely will engage with China Highlights.
Plse help to send this message to your supervisor, Jack and the driver (i think his name is Huang).
You see I am repeating to say thanks again. It shows how pleased and how happy we were about the trip.