Henry's Feedback on 6-Day China Tour

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From that moment on, Doris was a superstar! Obviously, she did her job in terms of organising the tickets I wanted, sending me official invitations to visit China, etc. That is what she is paid to do. The way she did all this, however, was simply wonderful, and she should be highly commended for that. When I was feeling down or worried about the trip, she encouraged me. When there were times of waiting, she still stayed in contact with me and chatted with me in an extremely intelligent manner. When, eventually, everything was done and all the necessary arrangements were made, she kept me informed. During this time, she treated me like a friend and confidante, which impressed me hugely.
Client: Ask Henry about her/his experienceAge: UnknownNationality:United Kingdom
Tour Date: May 21, 2014 - May 26, 2014 
FeedBack Date:July 24, 2014
Itinerary: 6 Days Nanning, Beijing, Urumqi, Almaty Tour

Dear Elaine,

I am a bad person - please forgive me - I should have written this e-mail weeks ago, but didn't. Allow me to explain...

My wife and I have recently completed a wonderful journey from our home in Thailand to visit our family and friends in the UK, all by land. Fairly obviously, we wanted to go through China on our way, and started applying for visas, etc., in Bangkok. That was when things started to go wrong, and I realised that I couldn't do everything myself and that I needed help from within China. I did an internet search, and asked for help from various different sources, and almost immediately got a charming e-mail from Doris Huang, offering her help.

From that moment on, Doris was a superstar! Obviously, she did her job in terms of organising the tickets I wanted, sending me official invitations to visit China, etc. That is what she is paid to do. The way she did all this, however, was simply wonderful, and she should be highly commended for that. When I was feeling down or worried about the trip, she encouraged me. When there were times of waiting, she still stayed in contact with me and chatted with me in an extremely intelligent manner. When, eventually, everything was done and all the necessary arrangements were made, she kept me informed. During this time, she treated me like a friend and confidante, which impressed me hugely.

Eventually, when all of her arrangements had worked out magnificently and we were in a taxi in Beijing with a guide, Doris telephoned the guide and asked to speak to us, just to wish us well, and to offer us any more help that we might need. She must be a busy lady, and she really didn't need to take the time to do that, but she did, and in perfect English.

We were more than hugely impressed by the service that we got from Doris, and feel that you should be aware of our feelings. I would happily recommend China Highlights, and, in particular, Doris, to any interested party.

My apologies once more for not sending this e-mail sooner, but I am happy to have have done it now.

Best regards to you all,

Henry Erskine-Hill


Dear Doris, Firstly, may I apologise for the delay in writing this message, but, as I am sure you will understand, we have been a bit busy travelling to the UK, and then just being there, so I put this off until we got back and reality returned, even if I don't really like reality very much... To go back a little, your Citro?n Elysee sounds and looks like a wonderful car and I hope that you are enjoying it. It is not a model that is sold in either the UK or in Thailand, so I had to do a bit of research on it, but I love Citro?ns anyway - their funky styling and different approach to engineering has always appealed to me. The Elysee looks very grand so I am jealous! Our trip across the world, or so it seemed to us, was just unbelievable. We are, I suppose, natural explorers of a kind (or are we just 'nosey'?) and so a trip like this was always going to be good. it was also always going to have good bits and bad bits, because that is true wherever in the world you go. So, as far as our time in China was concerned, which were the good and bad bits? Well, Nanning was just wonderful. We loved the people there and found them warm and friendly, even if one of them explained to us that Nanning and its surrounding area was really still a part of South-East Asia, and not to be considered as being the same as the rest of China. No matter - we loved it! When we got to the railway station, however, we hit one or two minor problems, mainly due to the length of queues trying to get in. Somehow, we succeeded, although we had another slight problem trying to persuade the nice man at the ticket office that we wanted the tickets that you had booked. His computer had cut off the final 'L' from our name (which is too long) and so he was a bit suspicious. I asked him gently if he thought that there were many other foreigners called Henry and Linda with a silly name like that in the station, and he finally relented and gave us our tickets. Beijing, however, was something of a disappointment. You did nothing wrong - worry not, indeed one of the highlights of the visit was being able to speak to you on the telephone - thank you! The entire city was, however, somehow soul-less, or so it seemed to us. It was a combination of a huge commercial capital and a tourist trap, with money being much more important than people. In fairness, I think that we made a bad choice of hotel - it was dreadful with rude staff, a terrible room (which was eventually changed) and generally a bad feeling about the place. I am being totally honest here, so forgive me, please, if I am being a bit too honest, but I feel that you, as a person for whom I have immense respect and who works in the tourist industry, should understand our feelings about the place. The tour that you kindly organised for us started badly, when we discovered that we had to go to at least two different 'tourist locations' who would subsidise the cheap price that we had paid. Luckily, we were with three other people who thought and behaved pretty much as we did, and so we became friends for a day and enjoyed ourselves hugely so it all ended well - thank you for that! The trip to Urumqi was great fun, with Linda getting excited about seeing camels in the wild for the first time, and meeting some really nice people on the train. I was even photographed holding the baby of a fellow traveller who had never spoken to a westerner before - it was a pleasure, even if I'm not very good with babies! We were met at the other end (as you had organised - thank you again) by a charming man who took us to the nearest hotel, which was full, but who then drove us to a nearby smart hotel where we got a room for the day, where we could shower and generally clean up. We ventured out at lunch time to find a totally different atmosphere from Beijing - more friendly and personal, and generally much more pleasant. We ate delicious 'shashlik' at a roadside stall, where they asked to take our photos since they had never had a western customer before - hell it was fun! I am going on too long, for which my apologies, but I haven't quite finished yet... Perhaps most importantly, I owe you a huge debt of thanks for all you did for us when organising our tour. Of course you did everything that you are paid to do - organising tickets, sending letters of invitation, etc - but while 'what you did' was hugely impressive and would also have been more than satisfactory, it was 'how you did it' that impressed us both so much. We were incredibly lucky to find somebody like you who could do all the bits and pieces that we needed (and who actually knew what bits and pieces we needed!), but who could do all that with such a lovely smile and such a lovely character. I/we really cannot thank you enough, and I am even thinking of coming to see Guilin someday soon, but don't worry - I won't be a pest! You did much more than you needed to do, and it was all very much appreciated. I have sent an e-mail to Elaine (was that right?) explaining my thoughts to her, so I hope that that helps. Finally, should you ever think of changing jobs, or for any other reason need a reference from a totally unbiased customer, do please use me. You know that you would get the best possible reference, because that is what you deserve! I will now leave you in peace. All thanks and very best regards - Henry.

The Real Evaluation for the Destionation(s)

  • Beijing
Guide
Attitude5
Service5
Knowledge of Subjects5
Communication skills5
Command of English4
Flexibility5
Local Arrangements5