Meredith's Feedback on 9-Day China Tour
|Client: Meredith||Age: Unknown||Nationality: United States|
|Tour Date: December 20, 2012 - December 28, 2012|
|FeedBack Date: January 6, 2013|
Happy new year and thank you for your outstanding service!
My husband and I are very appreciative of your personal efforts which helped to make our trip so enjoyable. You were professional, organized, thorough, patient, accommodating and kind.
All our drivers were very good and the vehicles were comfortable.
Kevin, our guide in Chengdu, was outstanding. He was so welcoming and considerate, even when our flight to Chengdu was running several hours late and did not arrive until the wee morning hours of the next day. Kevin was personable, professionalknowledgeable,organized,accommodating, flexible and kind. Further, his English ability was superb. He was the perfect guide and friend to us during our time in Chengdu. Had we tried to navigate Chengdu and the vicinity on our own, we would not have had such a wonderful visit and we would have missed out on the cultural insights that make the Chengdu and Sichuan so unique. We highly recommend Kevin!
Would you recommend our company to your friends?Yes.
Can we publish your reviews online to benefit other travellers?Yes.
We sometimes receive requests from potential customers who would like to speak with a previous customer. Would you be willing for us to provide your name and contact details as a reference? (We will never divulge your name or contact details to anyone else without your prior permission.) If you answered YES to the above, please provide your preferred contact method (Email address and/or Phone Number).No.
Do you have any nice photos we could consider publishing? Not at this time, but if this changes we will let you know.
Only two improvements I could recommend
China Highlights should perhaps look to make their website a little less 'sales-y.' The website does not speak to the high quality of the services China Highlights provides. In my opinion, the look and feel of the current website appeals to potential customers looking for a discount vacation whereas I think China Highlights would be better served by attempting to distinguish itself from its competitors by focusing on quality, value and professionalism (instead of competing on price).
If China Highlights would like to increase it's United States' client base, I would suggest making employees available to chat with and talk with during US working hours and weekends.
Thanks so much!