Patrick's Feedback on 16-Day China Tour
|Client: Patrick Ask Patrick about her/his experience||Age: Unknown||Nationality: Hong Kong|
|Tour Date: September 6, 2011 - September 21, 2011|
|FeedBack Date: September 28, 2011|
What our customers say on video
To the Management,
I wanted to write a special note to the attention of Crystal Wong's manager to let you know what an excellent tour guide Crystal is!
Crystal guided Patrick Tai and myself around Guilin for three days last week. From the moment she met us at the airport, she was cheerful, enthusiastic, and personable. She took great care of us, anticipating what we would need and making sure we were always comfortable and informed of what would happen next so we could plan. She has that special quality of really making you feel that she cares about you and your welfare, so that I felt like a member of the family, a guest to her home, and never just a customer.
On the arrangements, which were many, whether to Folded Brocade Hill, the caves, the Longji rice fields, the Li River cruise, Yangshou, Crystal was knowledgeable and informative. She told us about the history and most important points of every site. She communicated with us very well. In fact, her communication skills are excellent. She listens carefully, picks up on nuances, and focuses on what you are interested in, rather than just reading a script. Most importantly, she engaged us in a continuous conversation, filled with many questions and answers. She appeared genuinely interested in everything we talked about.
I hope this reference letter is helpful. We liked Crystal a lot as a person. She is a warm, intelligent and and caring young woman. Anyone who is lucky enough to have Crystal as their tour guide in Guilin will have a wonderful time in your wonderful city!
Please feel free to contact me if I can provide any further information.
Steve and I are back home now, safe and sound; but I think our minds are still constantly thinking of our China trip.
It was wonderful. Thank you Candy for selecting the tour sites, the hotels and especially the tour-guides, who are all marvelous.
I hope you recover from your sickness.
Please give my regards to Tom, April, Charlie, Lee and Crystal; I miss them already.
Here are the photos I took during the tour of Huangshan with you.
Steve and I really had to great time.
You are so knowledgeable, efficient and lively; you made our tour so much more enjoyable.
The solar-powered flash lights you gave us came in good use in the later parts of the tour (caves in Hangzhou).
Thank you so much.
Dear China Highlights:
My college roommate Steve Simon and I went on a 16 days tour of China in September with China Highlights. The trip was an eye-opener; and jaw-dropper in many ways for me. I was born in Hong Kong, but I've never been to China. Thus thanks to China Highlights，I got to know my native country like I never did before;
The emphasis of our tour was scenery, that was why we chose to visit Huangshan and Guilin. The Huangshan part of the trip was, for me, the most memorable part of all. The views from the mountains was just breath-taking. The almost vertical granite rocks, the Bonsai-like pine trees sticking out of them evoked images in Chinese paintings. How the rocks appeared and vanished with the drift of the clouds was almost mystical.
But what made the Huangshan trip so wonderful was our guide April Yao. She was enthusiastic and her smile infectious. She was knowledgeable about the history, geography, and even the geology and biology of the locations we visited. She was amazingly effective in helping us around the activities as well as in the hotels and restaurants. She seemed to know everybody and got things done so easily. On the peaks, sometimes she 'imagined' for us images that were hidden in the clouds when suddenly the clouds dispersed and the very images appeared! It was mystical. She brought us to the 'Old Town' to eat dinner on the Autumn Moon Festival day; where we saw the full moon in its glory. In short, she was marvelous, and the trip would not be the same without her.
Customer Comment & Rating
Driver & Guide
|"She communicated with us very well. In fact, her communication skills are excellent. She listens carefully, picks up on nuances, and focuses on what you are interested in, rather than just reading a script. Most importantly, she engaged us in a continuous conversation, filled with many questions and answers. She appeared genuinely interested in everything we talked about."|
The Real Evaluation for the Destionation(s)
|Attitude & Services||5||very friendly,helpful,willing to engage|
|Knowledge of Subjects||5||excellent,knows history|
|Command of English||5||very very good|
|Flexibility||5||satisfied to our needs as guests,willing to speed or slow down based on our needs|
|Local Arrangements||5||Gave us good recommendations for where to eat|
|The Forbidden City||5|
|Hutong Tour in Xicheng District||5|
|The Mutianyu Great Wall(with round way cable car)||5|
|Temple of Heaven||5||Beautiful|
|Summer Palace with boat Cruise and the Garden of Virtue and Harmony||5|
|Beijing Ba guo bu yi Restaurant(Lunch)||4|
|Xin Shuang Quan Restaurant(Lunch)||5|
|Attitude & Services||5||The bast ,crystal is terrifi -so helpful,friendly,lively ad lovely.Made us smile all the time|
|Knowledge of Subjects||5||ver good-very thorough|
|Command of English||5||Talks easily,talks normally very quickly|
|Flexibility||5||ran to get my walking stick all the way back to car.Tnever would have it up the moutain to rice ...read morefields without it|
|Local Arrangements||5||Helped us with water show-arranged for getting us tickets ever when it was sold out|
|Reed Flute Cave||5||interesting|
|Folded Brocade Hill||5||good view overall of Gl|
|Elephant Trunk Hill||5||Lovely geroens,weather too hot|
|Li River Cruise||5||spectacular scenery.Gave us well needed rest after long hike and bike ride|
|McFound Restaurant(Lunch)||5||we liked this restaurant so much we returned for dinner|
|Longji Ping'an Restaurant(Lunch)||5||we were very hungry .Good local delicacies|
|Mei You Restaurant(Lunch)||5||very accommodating.replaced spicy food with newly cooked dish that was not spicy|
|Guilin Bravo Hotel|
|Location||5||center toen,next to good resaurant|
|Room Comfort||5||very well appointed room|
|Breakfast/Meals||5||good selection.Both Chinese and western|
|Location||5||near west street|
|Room Comfort||5||large room|
|Attitude & Services||5||eager and helpful.Took as to language shop.showed us how to go to Grang mosgue|
|Knowledge of Subjects||5||knowlegdeable of history and culture .answered our questions well|
|Command of English||5||very good|
|Local Arrangements||5||told us about muslim quarter|
|The Terracotta Warriors and Horses||5||imposing,overwhelming.impressed that Emperor just made clay figures of aotdian instead of killing ...read morethem|
|Xian City Wall with Bicycle||5||overcome,lack of bycicle and bicycle treak-down to make a very enjoyable and eventful experience|
|Cable Car on Mt. Huashan(round way)||4||good|
|Shaanxi History Museum||5||Very enducational.Lee experience history and made the exhibit come to life|
|Da Wan Cheng Hotel(Lunch)||5||tried fish head and spicy tofu,we both liked them|
|Reallove Restaurant (Lunch)||5||food delicious we ordered too much|
|Grand Noble Hotel|
|Service||5||we asked for extra bed ,they come quickyly|
|Room Comfort||4||quite and too warm.asked for bed sheet for cover,need iron and iron board,need more soap|
|Breakfast/Meals||5||good selection of chinese and western food|
|Attitude & Services||5||VERY FRIENDLY|
|Knowledge of Subjects||4||CHARLIE IS MOST KNOWLEDGEABLE IN CHINA HISTORY,LOCAL AND NATURAL.ENTHUSIASTIC PRIVIDE OF hangzhou|
|Command of English||5||VERY GOOD ENGLISH|
|Flexibility||5||GAVE US HELP TO CHANGE MONEY|
|The West Lake(including the Island on the lake)||5||MOT LEAUTIFUL ACTLING.PEACEFUL,CALM ENVIRONMENT WOW.|
|Lingyin Temple||5||INOLURUING DOLOMN AND AWEAOME!EMECIALLY LIKE THE"LAUGHING BUDDHA"|
|Six Harmonies Pagoda||4||WE WANTED THE CLDE THERE AT LEVEL3.WANDERFUE|
|Zhang Sheng Ji Restaurant (Lunch)||5||GOOD GOOD.CHARLIE ANTUODUCED US TO DONGPO PORK DELICIOUS.|
|Ramada Plaza Hangzhou Haihua|
|Room Comfort||4||WITH A LANDENT IS warm room is good.|
|Attitude & Services||5||6..wow!april's cheer and enthusism is contagious .when problems arose,she solved them quickly and ...read moreeffectively with a smile.She made us feel like a family .A wonderful time we all had together.we would like her to be our guide in Xi an and Guilin also.|
|Knowledge of Subjects||5||she knows everything --the height of all the peaks ,names of all the trees and all the history.|
|Command of English||5||Excellent.When she didn't know a word.she looked it up immediately on her Nokia phone.|
|Flexibility||5||she was willing to change the scheldule so i could purchase a T-SHIRT and get to the bank|
|Local Arrangements||5||introduced us to a family restaurant that we like very much .we ate local delicacies.|
|The Yellow Mountains||5||wow!should be one of wonders of the world|
|Hongcun Village||5||Very picturesque scenery .April explained hidden treasures|
|Shexian Tangyue Memorial Arches||5||very peaceful|
|(Lunch)||5||we were very hungry when we reached hotel !but the food is wonderful|
|Leigang villa(Lunch)||5||family restaurant instead|
|Huangshan International Hotel|
|Location||5||out of the world|
|Service||5||many people on staff to attend to what we needed|
|Room Comfort||5||quilt too hot .we requested blanket and it was provided|
|Breakfast/Meals||5||better than bejing|
|Cleanliness||5||very new hotel|
|Location||5||wow!what a setting|
|Room Comfort||4||hard beds--need softer mattress 2.need small face towels|
|Yangshuo Countryside Cycling||5||countryside good views up close|
|Minority village and Longsheng Terraced Field||5||WOW!Good heathy walk-challenging-invigoiating,spectacular scenery.we lovede the GOOD LUCK TREE AT ...read moreONE THOUSAND STEPS!No approimation heep,we couted the steps.|