Marc's Feedback on 6-Day China Tour
|Client: Marc||Age: Unknown||Nationality: United States|
|Tour Date: March 11, 2013 - March 16, 2013|
|FeedBack Date: April 28, 2013|
Coco, first, I want to thank you for our experience so far in China. Since we arrived in Beijing, we have received exceptional service from Jackie and both drivers Mr. Yuan and Mr. Wang.
Jackie has gone above and beyond to ensure we have had a great time in Beijing including making sure that we have been able to transport Rex in his wheel chair to all the sites. Jackie even managed to help Rex ascend to the top of the Great Wall so he could get the full experience. I must say, Jackie has made our stay in Beijing an extra special experience and has made us want to come back. We would take him with us to Xian and Shanghai if we could.
The only downside of our trip so far was the comfort of the hotel. While it was clean and in a good location, it was not very comfortable. The rooms were smaller than we would have expected and were difficult to move in given we had a wheelchair. We also found the wifi signal to be lacking.I would suggest to upgrade the hotel to one with better services. I hope our hotels in Xian and Shanghai are of better quality.
Again, I want to commend Jackie for his outstanding service. He is a credit to China Highlights. We all look forward to the next time we visit Beijing so we can visit other sites we missed this time.
If you have any questions, please let me know.