Wai's Feedback on 8-Day China Tour
|Client: Wai||Age: Unknown||Nationality: Singapore|
|Tour Date: May 15, 2013 - May 22, 2013|
|FeedBack Date: June 13, 2013|
I apologise for not having replied your earlier request for feedback about the tour that you organised for me and my husband.
I have been extremely busy since my return with work.
I must say that I have been very impressed with your proactive response each time I corresponded with you, and your suggestions as well as willingness to make changes to suit what we wanted, even at the very last minute when we wanted to visit the Stone Forest on our very last day!
During the whole tour, we had a great time - the guides (Shirley in Kunming, Frank in Dali, Susan in Lijiang and Grace in Shangrila, together with the drivers Lee in Kunming, and especially Mr Chou who drove us from Dali to Lijiang and Shangrila over 6 days) were excellent. Special mention must be made of Mr Chou - he was an extremely pleasant, careful and considerate driver who never took risks when driving us along the winding mountainous and at times slippery roads due to the rain. We always felt very safe with him, and he always ensured we were comfortable throughout the journey.
We were also impressed that every time each of the guides remembered to inform the restaurants where we had lunch that we did not like our food too oily, something which we had mentioned at the beginning of the planning stage. The food at the restaurants was very delicious, especially the yak meat and the hot pots, but there was usually too much!!
The hotels were very clean and comfortable - our favourites were the luxurious Crowne Plaza Lijiang and the unique Songtsam Hotel in Shangrila.
So we are very happy that we chose China Highlights to organise our tour, and we will certainly use your services again when we return to visit.
Thank you for helping us to have a great holiday, and please extend our warm greetings to the 4 guides and 2 drivers who looked after us so well.