Special Greeting to China Highlights' Travel Advisor from the Great Wall
Ms Carol Guan, one of China Highlights' travel advisors, received a special and impressive gift from one of her customers, Alan, a tourist from the USA. Although, the gift is a common photo (shown on the right), it has shown Alan's and his friends' unfeigned thanks to Carol Guan and has proven Carol's high-quality services.
Alan and his wife, together with their eight friends, visited China in February this year. Their route covered Beijing, Xi’an and Shanghai, and they quite satisfied with their tours in China, especially the services provided by Carol Guan. Alan wrote that in order to show his appreciation, he specially made the letters while he was in New Jersey and then brought them to the Great Wall in China. The photo you see on the right shows Alan and his friends showing their appreciation to Carol.
Ms Carol Guan is an excellent travel advisor with 8 years of experience working as a tour guide. With her easy going nature, patience and rich and professional experience, she always offers high-quality and satisfactory services to customers. According to Carol, what she has done this time is not different to that before: she correctly replies our customers’ e-mails in time, patiently answers questions and satisfies customers’ temporary modifications.
Thanks to Carol, what you did has represented China Highlights’ motto: “Discovery your way”! Thanks to Alan, what you done has encouraged us a lot and we are more confident to provide our customers with more satisfactory services.