What Our Customers Say

Hi Sunny,

We planned on contacting you to tell you that we enjoyed our trip very much and it far exceeded our expectations! We were a bit apprehensive about the tour since we were not using a travel agent and trusting that China Highlights was legitimate, since everything about your firm was only by way of the internet. This was a big trip for us all and we really didn't really know what to expect in China itself. The best part of our trip which we did not realize from the start was in fact the tour guides and drivers you supplied us. When we arrived in Beijing, Joy was right there with her sign in hand welcoming us to China. As this was really a private tour we became very fond of her and depended on her in everything we did. She took care of us in every detail from translating for us, taking us to all our activities and making sure we were well informed on everything. She was like a mother looking after her children. When we left Beijing we felt like we had left a very close friend. When we ...more

• Client's information: Vern Russel, Canada

Sunny,

I was most impressed with the planning and the arrangements. I was pleased that our requests could be accomodated and that the arrangements were flexible. I especially appreciated our guide's (Ding Fang) help with ordering our meals. With our allergies it helped make our trip a healthy one. We have many unforgetable memories. The trip was truly unique.

Cathy Lemieux

• Client's information: Cathy, United States

Dear Leon: I just wanted to let you know we were very satisfied with the tour arrangements we made through CITS and most appreciative of the efforts of Nancy Wang, our guide in Beijing. She was very pleasant, and was always on time and efficient with any extra arrangements she made for us; e.g., the acrobat show, Peking duck dinner, hutong tour and making sure we were checked in at the ariport for our departure to Xian. We felt totally at home with her and confident in her ability to carry out the arrangements we had made with you. We would be happy to recommend her as a guide to anyone making arrangements with you to tour Beijing.

Thank you again for your service in providing us with a tour of the highlights of Beijing and area.

Sincerely,

Eleanor McDougall

• Client's information: Eleanor Rae, Canada

Dear Cheryl:



We have completed our family trip to China and I will provide you some feedback.



Overall we loved visiting China and we found the service and organization of your company was very good. The pre planning was done well and you were very patient in giving me many options for our itinerary. One thing I would recommend be changed is that when a change to the itinerary (mainly flight changes), occurs, your inform the client immediately. In all cases our flight times were different than the original itinerary and we did not find out until we arrived in the city we were to leave from.



The accommodations were very good in Xian (Bell Tower Hotel) and Guilin (Bravo Hotel). The hotel in Lhasa (king Sun) was not as nice. The rooms were OK, but the toilets did not work well and the hallway smelt like a sewer.



The sites in China are very well presented and very organized for English speaking people. Xian was very interesting and ...more

• Client's information: kendra

Dear Karen,
I am sorry it has taken so long for me to get back to you but we continued travelling to Bali and Vietnam after China and have only recently returned home. We were delighted with your services and help with our trip to China and had wonderful time in you exciting country.

Both our guides in Xian and Guillin were also excellent. Foster our guide from Guillin arranged for us to go cormerant fishing which we all thoroughly enjoyed.

I do hope these comments are helpful and would not hesitate in recommending your company to any of my friends who wish to visit China.

Very best wishes,

Carol Franks

• Client's information: Carol

Dear Mr. Morgen,
Thank you so much for helping us organizes our trip to Beijing, Xi'an, Guilin and Hong Kong. We've just returned to the U.S.

We were extremely pleased with every part of the service provided by China Highlights! Our guides and drivers were friendly and professional, and everything was flawlessly organized, from the moment we arrived in the Beijing airport. I can't tell you how impressed we are with your agency. In fact, if we could, we would use China Highlights as our travel agent in all our future travels around the world!

I would highly recommend your service to anyone who wants to visit China, and you have my permission to use this unsolicited letter to promote the agency.

Cheers,

Leslie F. Ash (Chicago)

• Client's information: Leslie Kaye Frieden, Chicago, United States

We had a great time not knowing what to expect in China we were thrilled with our decision to come and visit your beautiful country.The tour was very well organized and the hotels were top quality and all the staff very helpful, the food we had during the tour was excellent.The tour guide we had in Beijing was absolutely fantastic and was prepared to change the itinerary when and where we all agreed it was needed. She gave us tips on markets etc that we visited on her day off and wrote the address etc on a card to give to the taxi drivers.

The only thing that we were not happy with were the beds in the hotels they were very hard but you cannot do much about this and with the help of hotel staff and extra bedding we were fine.

• Client's information: margaret, Australia

1. Overall, did you enjoy your trip? Why?
We LOVED everything about our trip...from China's culture and rich history, to the wonderful people we met along the way. I only wish we had more time to visit other parts of the country!

2. Your tour:
a. Were the arrangements satisfactory? We were very pleased with every aspect of our tour arrangements. The tour guides were fantastic...extremely knowledgable, friendly and helpful. The accommodations were also very nice, with the Crowne Plaza being our favorite. In all three locations, the hotel staff were superior-- the service was excellent. The individual tour worked out perfectly for us. It gave us enough flexibility to explore on our own and learn more about the country from wonderful one-on-one coversations with the guides. For someone that hates being shuffled around in a bus (like we do), but still wants the convenience of having all arrangements made...this is the way to go.
b.Was it what you expected, and if not, how did it differ ...more

• Client's information: Jennifer Lynn, United States

Dear Karen,
Thank you for a wonderful tour. We will return again and use your company. The guides Nancy & Jerry along with the drivers, hotels, food & of course the sights were all outstanding!

• Client's information: Paul Gavin, United Kingdom

Angela,
I just wanted to thank you personally for the time you spent in organising our trip. We had a wonderful time, nothing went wrong, and the three guides and drivers were all knowledgeable, helpful, and patient (especially necessary with our son Peter!).

We have a number of friends here in Tokyo who are intending to do this sort of trip to China, and of course we have been/ will be enthusiastically recommending your service to anyone who is thinking about coming to China.

Thank you again
Tobie

• Client's information: Tobie