What will it cost me to phone the USA using your service?
$0.59 per min ¨C incoming calls are $0.29 per min
What do I dial to phone the USA?
The code to access the international call is: 00 . The common dialing codes are:
|USA & Canada||1|
What do I dial to phone the a number in my country?
The code to make an international call from China is:- 00 . The common dialing codes are:
China¡¯s country code is 86
Then the telephone number e.g. 13942738644
Will the phone work everywhere I go in China?
Yes, the phone networks have a very good coverage in most areas of China.
Is there a charge if someone calls me?
Yes the charge is $0.29 per min for domestic and international calls
How can I check my balance?
We cannot tell you the balance or the number of minutes you have used. You will receive a bill about 1 week after you return home.
How can I top up my balance?
You do not need to top your balance. The bill will be sent to you about 1 week after you return home.
When do I pay for my calls?
You will receive a bill about 1 week after you return home. Please pay as soon as possible after you receive your bill.
How do I get my phone?
You phone will be delivered to your hotel or delivered to you by your guide.
How do I return the phone?
You can return the phone to your guide and also leave your phone at the specified hotel. China highlights will arrange a pickup at the hotel.
What happens if the phone is lost or damaged while I have it?
Our policy and replacements costs are explained here.
Can I use the phone in Hong Kong?
Mainland Chinese networks do not function in Hong Kong.
Can I send and receive text messages?
Yes, receiving text a message is free. The rate to send a message is $0.29 per message.
Why do I receive Chinese text messages?
You may receive text messages in Chinese on your cell phone. These messages are advertisements or possibly weather information. We cannot block or turn these off. If anyone in China needs to contact you, the message will be in English. If you are concerned, please ask your guide to read the message.
Do I need to activate my China SIM card?
No your phone is ready to use when you receive it.
Will I need to top up my phone with money?
No you have as much credit as you need. You will be billed after your return home.
Damaged and/or lost equipment
All equipment supplied is tested and examined prior to each rental and again upon return of the equipment. Problems with equipment should be reported immediately. Problems found after return of equipment may be considered damage caused by customer during rental period. The customer is solely responsible for loss and/or damage to/of rental equipment during the rental period. The customer accepts full liability for any loss or repair of rental equipment during the rental period.
Replacement Value for Cell Phone and Accessories
$129 for Nokia