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Lost Ticket Tips

Domestic train tickets in China can be reissued if somehow you lose them. On the other hand, if you lose international train tickets, these cannot be reissued or reimbursed.

How should I apply to have lost domestic train tickets reimbursed?

A. If before you board the train you find that you have lost your train ticket, first you need to register your lost ticket before you can buy a new ticket of the same class and for the same train. You must do this at least 20 minutes before the train departs, providing your passport and information about the ticket you lost, including train number, date, and seat class.

You need to use your new ticket to board the train and ask for a special proof from the train staff that you took the train, in order to get a refund at your arrival station.

After disembarking, you can get a refund for your lost ticket at the arrival station ticket window(s) for changing or cancelling tickets, provided you present your new ticket, passport, and the travel proof within 24 hours. A small fee of about RMB 5 will be charged.

B. If you only discover you have lost your train ticket after you have boarded the train, you must pay a member of the train staff the price of your ticket and get a receipt and a special proof that you took the train. In this way, you will avoid having to pay a fine at your arrival station.

If you find your lost ticket, you can get a refund at the arrival station provided you present your lost ticket, passport, receipt for the new ticket and travel proof within 24 hours. A small fee of about RMB 5 will be charged.

Please contact your trip advisor for help if you need any assistance in having lost tickets reissued or reimbursed. Your trip advisor will be available via mobile phone 24/7 and will try and provide any information you may need.

International train tickets

Please kindly note that international train tickets, even including those to and from Hong Kong, can’t be reissued if you lose them. You can’t get any refund either. If you do lose them, you’ll need to rebook new tickets and pay for them again. Please always keep your tickets in a safe place.