Home FAQ How to make a reservation?

How to make a reservation?

How to make a reservation?

There are 11 Steps in our convenient online booking process

Step 1: Select a Tour: Browse our tour pages to select the tours that most suit you. After selecting the tour of your choice, please click the “Inquiry/Customize this Tour “ button to get to the booking page. If you have any questions about the tour just click the "Ask a Question” button, to ask your questions. Our online travel advisors will answer your questions within one working day

Step 2: Learn about our policies: Carefully read our web pages that contain information about your rights and our policies: Terms and ConditionsPayment and Cancellation Policy.

Step 3: Provide us with details of your travel plans: Please fill in the information on the booking page. Some questions are voluntary, but keep in mind that our travel advisors need as much information as possible to create the perfect vacation for you.

Step 4: Submit Your Booking: After filling all the necessary information, please click the " Submit Your Information”.

We may send you again a message with specific questions if to help us provide the best possible proposal. Your answers will enable us to prepare a proposal offering you the best deals.

Note: You have become China Highlights Community member, through booking tour with us. An email with your login ID and password will be sent to you then.

Step 5: Design an itinerary for you and prepare a quote: With your answers to our questions we will design a plan for your tour including details of hotels, sightseeing trips and flight schedules. We may not, at this stage, be able to provide the domestic flight numbers in the itinerary but will indicate these by 'late pm flight to Beijing' or 'am flight'.

Step 6: Amend the proposed itinerary: Carefully check our proposal and feel free to amend the itinerary by changing cities, travel sites, hotels or flights. You may ask as many questions as you like when tailoring your tour.

Step 7: Revise itinerary and send a new quote: We will answer all your questions. With your additional requests and amendments we will revise the original itinerary and send it to you with a new quotation. Steps 5 and 6 may be repeated until you are completely satisfied with the final tour plan.

Step 8: Accept our proposal and complete the payment procedures: When you have finished 'Perfecting your tour', received our final proposal and decide to accept our offer, there are only two things left to do:

- Send us an e-mail stating your acceptance of our offer

- Complete the payment procedures as you can find in our e-mail send to you.

Note: It is highly recommended that your tour reservation with Yangtze River Cruise be made 40 days prior to the actual traveling date while others can be made 30 days prior to the actual traveling date.

Step 9: Secure and confirm your booking: Upon receiving your deposit, we will immediately start making the reservations through CITS Guilin. All of the flights, hotels and other items in the itinerary were available at the time we made the proposal. However, we are not able to guarantee their availability until we have secured the bookings after receiving your deposit. The earlier that you confirm our proposal, the more likely we can adhere to the proposed itinerary. If we are not able to book part of the flights or hotels as proposed, we will suggest alternative options and ask for your approval before securing the booking.

Step 10: Confirm your booking and charge your credit card: The process of confirming your tour will take 1-10 days depending on how early we receive your acceptance of our offer and the uniqueness of your tour (It may take longer if the Yangtze River cruise is included). If required for your visa application we will e-mail or fax you a 'Reservation Confirmation' on our company stationery.

Special note for ' Visa or Master Card by fax': Only after confirming the bookings will we charge your credit card (Deposit or full payment).

Step 11: Send you a confirmation letter: After the tour reservations are confirmed and payment is received we will send you a letter with the confirmation code and, when applicable, tour vouchers.