Filip's Feedback on 10-Day China Tour
|Client: Filip Ask Filip about her/his experience||Age: Unknown||Nationality: Australia|
|Tour Date: August 31, 2012 - September 9, 2012|
|FeedBack Date: August 6, 2012|
Dear Steven Zhao,
I just wanted to email you and commend one of your absolutely fantastic staff members, Nancy Deng.
It was a few weeks ago that I emailed China Highlights enquiring about a possible trip around Beijing and Xi’an, and it was Nancy Deng who responded to my emails and organised the trip.
It is not often that I would email or contact a worker’s supervisor to commend them on their service but in the case, I must say that Nancy absolutely deserves a special mention.
The entire time I spent dealing with her, she was incredibly polite, helpful, considerate, thoughtful, accommodating and efficient. She offered her own advice about bundling up tours and where it would be good to stay an extra night whilst also listening the needs myself and my travel partner were mentioning. She conducted herself in a friendly yet professional manner and answered any queries I had to perfection.
I couldn’t be more pleased with the service I received from Nancy and hope she is congratulated in some manner. She is a truly great staff member and hope she knows how great our experience was in dealing with her.
I shall undoubtedly be recommending China Highlights to any friends or acquaintances I meet come across here in Australia considering travel in China, thanks to Nancy.
Just wanted to say a great big thank you to China Highlights, your team and all the guides that joined us on the trip.
It was a really great trip. My travel partner and myself are definitely fans of China now and look forward to travelling to other parts at some point in the future.
The article in our magazine will look great and hopefully do a great job in promoting China and your company as a tourist destinations for our readers.
Thank you again.
I’ll be keeping in touch regarding the magazine and website stories and will send out some magazines when they are printed. It’s not until next year but time seems to fly these days so it will come around quickly.
Thanks again and all the best,
Australian Geographic | Australian Geographic Outdoor
Level 20, 66-68 Goulburn Street
Sydney NSW 2000