TEONG SENG 's Feedback on 6-Day China Tour

We are writing to give feedback on your travel consultant Lily Guo who is now arranging our Zhangjiajie tour for May 2015. We find Lily courteous and efficient, very good in her English.Her reply to our concerns were very prompt and clear. Indeed, Lily is an asset to China Highlights.
Client: Ask TEONG SENG about her/his experience Age: Unknown Nationality: Malaysia
Tour Date: May 10, 2015 - May 15, 2015  
FeedBack Date: November 24, 2014

Dear Elaine ( Customer-care Manager, China Highlights ).

We are China Highlights' repeat customers ( earlier tour to Suzhou and Hangzhou in 2012 ).

We are writing to give feedback on your travel consultant Lily Guo who is now arranging our Zhangjiajie tour for May 2015. We find Lily courteous and efficient, very good in her English.Her reply to our concerns were very prompt and clear. Indeed, Lily is an asset to China Highlights.

Regards,

Francis Lim Teong Seng and AnneTan Joo Yean

Malaysia.


Lily Guo, who has arranged our Zhangjiajie tour for May 10 to May 15 , 2015. We sincerely appreciate Lily's prompt assistance and efficiency to our request in rearranging our hotel accommodation and also to book the Tiamen Fox Fairy show tickets for us in advance. Her assurance " Feel free to let me know if you need anything else"shows us her dedication to serve her clients to the best of her ability.We look forward to a great week in Zhangjiajie with the trust that Lily will arrange a good experienced English-speaking guide for our tour. Many thanks.


Dear Lily,

Greetings from Malaysia. We are back home after a great week of enjoyable activities and unforgettable experiences in Zhangjiajie. Many thanks for your help in rearranging our hotel change from 3-star to 4-star at Wulingyuan Scenic Area. Thank you too for arranging for us one good, experienced English-speaking guide in Summer Xiahuimin.We had a great time with Summer who is very knowledgeable, friendly, and above all, very caring. She is truly an ideal tour guide for us.If, in the near future, we plan to visit China again, we will definitely contact you for another tour ( through China Highlights ).Please convey our thanks and regards to your Customer-care Manager Ms. Elaine Fong.Do let her know we had a great time in Zhangjiajie with our very good tour guide.All the Best. God bless you.

Regards,

Francis and Anne.


Thank you too for arranging for us one good, experienced English-speaking guide in Summer Xiahuimin. We had a great time with Summer who is very knowledgeable, friendly, and above all,very caring. She is truly an ideal tour guide for us.