Gudrun's Feedback on 19-Day China Tour

I am writing to inform you that I cannot speak too highly of Ms Ruby (sorry I am not sure of her surname), she has been so helpful.
Client: Age: Unknown Nationality: Australia
Tour Date: March 10, 2013 - March 28, 2013  
FeedBack Date: March 5, 2013

Dear Mr Zhao,

I am writing to inform you that I cannot speak too highly of Ms Ruby (sorry I am not sure of her surname), she has been so helpful.

After cancelling and then changing our itinerary several times - Ruby has still managed to come up with a tour that we are so happy with.

I definitely would recommend her to all my friends.

Many thanks

Dear Ruby

Had a wonderful time and certainly would recommend your services again.

My apologies again for all the changes that I put onto you in the beginning - but in the end you gave me exactly what I wanted.

Your female guides were exceptional I must say. They were helpful, flexible, professional and very informative and made us feel very welcome. Their English was exceptionally good and we understood each other perfectly!!

Lili was totally outstanding and went with us through all our walks in the mountains and even extended walks were ok with her. Her assistance to us went beyond her duties and even guided us to the hairdressers and explained to the hairdresser what we wanted. She was great I must say!!

Summer also was very good - she went on extended walks and seemed quite happy to be with us. Her guided tour through the mountains was great and she went out of her way to make that experience a good one for us. She was helpful and wanted us to have a wonderful experience - which we did.

Mary was a total professional and she was very good at showing us and explaining things to us. She went out of her way to be there for us and we had a great time with her. She guided us until the very end and even stayed with us and came with us to show us our seats when we were leaving. That was really nice of her!!

Daki was very good as well - she was totally flexible and helpful and was totally happy to change the itinerary and go with us to Tiananmen Square on a day that it was open to the public. She was funny and friendly and made us feel welcome.

My only concern (and its really not a criticism at all) is that maybe next time - if you have a few females travelling alone - could you arrange all female guides.

Verno and Charlie were good guides - in fact they were very informative, they did stick with the itinerary and showed us all that we wanted to see

Verno was very proud of his culture and he expressed that to us - we had very interesting conversations with him.

But they were not as flexible as the female guides and were not quite as understanding about us going to look into shops/markets if we happened to come across one. I guess what I am trying to say is that they wanted to follow the itinerary and were happy just to do that.

Food and hotels were really good I must say.

Had a great time, so thank you for all your hard work that you put in for us. We really loved it all!!