Michelle's Feedback on 9-Day China Tour
|Client: Michelle Ask Michelle about her/his experience||Age: Unknown||Nationality: Philippines|
|Tour Date: December 26, 2010 - January 3, 2011|
|FeedBack Date: February 23, 2011|
The tour met our expectation. The most memorable attractions we visited are Gulangyu and Wuyi Mountain. Regarding the guides, Mr. Jiang Xiao Ming in Wuyishan is attentive to details, even arrange our morning call for us. He is also flexible with itinerary and willing to accompany us. I enjoyed the hotel in Wuyishan and we did some few shopping but don't have much time. For Guangzhou, maybe allot some time for shopping if it's part of the intention of the customer.
The WOW for me is the support China Highlights is giving since the enquiry until the last minute help that advisors provide. They are all available anytime of the day when problem arise like in the payment process that we encounter. Phone rental is a great help and the mystery shopper program. It shows the desire of CHL to ensure that customers are given the services by the sub-agents, what they expect and what they paid for. Additionally, the phone rental is very convenient to us, can't think of any improvement. The idea is great.
Thanks again to you, Dennis.