Fran's Feedback on 13-Day China Tour

Client: Ask Fran about her/his experience Age: Unknown Nationality: Bahamas
Tour Date: March 23, 2009 - April 4, 2009  
FeedBack Date: May 10, 2009

Dear Virginia:
We really wanted to express our thanks to you and your organization for putting together such a wonderful trip in your Country.
Everything about the trip was FIRST CLASS.
The guides were pleasant and knowledgeable, always on time, and fun to be with (especially Eileen in Beijing) We were amused that the drivers were always Mr....and the guides were first name basis. It was so nice to be taken care of in such a big country, we could not have done it on our own!
We are sorry to have missed meeting you in Guilin, but realize you were tied up.  
To sum it up, everything was perfect, the only suggestion we might make was to allow a little more free time to just look around and do a little shopping.
Thanks again to you and all the nice young people on your team.
Kindest regards, 

Fran and Dave

Dear Virginia,
 I have been meaning to write you for some time now to let you know how much we enjoyed our tour with China Highlights.  Everything ran like clockwork with guides always prompt and efficiently getting us to our destinations.  Eileen in Beijing was a delight; Louis in Xi'an was the most intellectually curious & eager to learn about the Bahamas and new English words & expressions; Tony in Guilin was eager to teach us about his culture, reciting a poem, singing a song, & demonstrating Tai Chi for us, but his pronunciation was a bit difficult to understand (he gave me a gift of two ethnic dolls for my birthday which was very sweet of him); and Michael in Shanghai was very accommodating, spoke excellent English and was more mature than the others.  All in all, we had a wonderful experience, learned much about your country, found the people friendly & polite, and the hotels were first class.  We have come home with wonderful memories & lots of photographs!
The only negative things were not getting to meet you in Guilin and not having enough free time to stroll around on our own in the cities.  The days were long and a bit tiring for us "old" folks.  But we wanted to "see it all"--and we did!  For me, the highlights were the Terra Cotta Warriors & the Li River cruise.
Thank you for arranging such a fine tour for us.