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How to Board and Get Off a Chinese Train

There are seven steps for taking a train in China:

1. Get to the right station plenty of time ahead of departure
2. Go through security to enter the station
3. Find the right waiting room
4. Check in
5. Find your train and seat
6. Get off the train
7. Check out

What you need to board a train in China:

  • A train ticket (see more on buying train tickets, more about how to collect tickets)
  • The passport/travel permit you used to buy the ticket (or ID card for Mainland Chinese, or Mainland Travel Permit for passengers from Hong Kong, Macau, and Taiwan)

Please see details of the seven steps:

EntranceEntrance of the Station

1. Get to the right station.

Check the information on your ticket - train station, date and departure time - and arrive at the station plenty of time ahead of departure. We recommend arriving at the station at least 2 hours in advance for security check and queuing in line to board the train. Get a visual idea of how to read train tickets

Most of the cities have several train stations. Please make sure you go to the right one. If you take a taxi to a train station, you can just show your ticket to the driver and give him this Chinese phrase printed on a piece of card.

  • Chinese: 请送我到这个火车站. Qǐng sòng wǒ dào zhège huǒchēzhàn.
  • English: Please drive me to this railway station.

how to read train ticket

2. Go through the security check to enter the station.

(If you haven't collected your ticket, do this first at the ticket sales area. See How to Collect Train Tickets in China.)

After you arrive at the right train station and have your ticket(s), line up for the security check in the same way as you would at an airport. Put your luggage, including handbags, hip pouches, and carry-on bags, on the security scanner conveyor belt. Then walk through a metal detector gate, and stand still for staff to use a scanner on you and check your person for forbidden articles.

Unlike the security restrictions at an airport, you can take water on a train. If you want to know more information about luggage on the train, please click baggage allowance details.

Please note: Keep your luggage and bags close to you and carry your valuables safe as there are many pickpockets at train stations.

security check

3. Find the right waiting room.

After the security check, you will find a LED screen showing which train is allocated to which waiting room. There is usually Chinese only on the screen, please see the table below for translation help:

Chinese 车次 终到站 发车时间 候车室 状态
English Train To Departs at Waiting room State
e.g. D5195 成都东 17:57 5 正在候车 (waiting)

LED screen on the station

You can also ask a member of staff to help you find the right waiting room. Here is a Chinese phrase that might be helpful:

  • Chinese: 请问我应该去哪个候车室? Qǐngwèn, wǒ yīnggāi qù nǎge hòuchēshì?
  • English: Excuse me. Could you tell me which waiting room I should go to?

waiting room

4. Check in

There are several platform access gates in a waiting room. Just find the LED screen or card with your train number on it. You can also see the train status on the LED screen, in Chinese only.

You may find your platform access gate number on your ticket. There may be the Chinese characters 检票口 followed by some numbers at the bottom of your ticket. In this case, the number is the platform access gate allocated to your ticket. Please refer to the picture below.

train ticket

Usually check-in starts 115-30 minutes before departure. Barriers close 5 minutes before departure.

Don’t lose or throw away your ticket as you will need to show your ticket again at the exit of the station.

How to check in with red/blue tickets: Please pay attention to the color of your ticket. If your ticket is blue, you can put it into the check-in machine to have it auto-checked, which is faster. If your ticket is red, staff members need to check it manually.

ticket entrance

5. Find your train and seat

After your ticket has been checked, check the LED screen or follow everyone else entering through your ticket gate to find your platform. When you are boarding your train, show your ticket to a staff member and make sure you are boarding the right train.

Find the right train

After getting on the train, you can find your seat/bunk according to your ticket. Put your baggage on the rack overhead or under your seat/berth. On high-speed trains, luggage can also be put in the special luggage space between 2 carriages.

During the journey, your ticket and passport might be checked by the train staff. When you exit the destination train station, your ticket will be checked one more time.

If you take a sleeper train, your ticket will be exchanged for a plastic bunk card by staff shortly after boarding. Staff will come to return your ticket, in exchange for your bunk card, about 30 minutes before arriving at your destination.

seats in the train

6. Get off the train

Pay attention to the announcements about the arriving station. Announcements on most of the trains are in Chinese only. Bilingual announcements are available on some of the high-speed trains. If you need to get off at an intermediate station, it is advisable to remember your arrival time. You can also ask the conductor or other passengers to remind you. Here is a sentence that might be helpful:

  • Chinese: 你好,请你在还有10分钟到这个站的时候告诉我一声,谢谢!
  • English:Excuse me, please notify me 10 minutes before the train gets to this station (show your ticket), thank you.

If you need to transfer to another train: You don’t need to get out of the station and re-enter if you transfer for a train at the same station. Follow the signs and LED screen and you will find the waiting room for your connecting train directly. 

Arrival station

7. Check out

Follow the crowd or the signs at the station (usually only in Chinese) and you will get to the correct exit (出站口). You may need to carry your luggage to be able to negotiate long staircases to reach the exit.

A ticket-check is required at the exit: Remember to have your ticket readily accessible as the ticket will be inspected again at the exit gate, either by a member of staff or a machine. Sometimes, if you are unable to present your ticket, a fine of up to 150% of your ticket price will be charged.

ticket check

There are Red Hat Porters at some train stations, to help passengers carry luggage to and from the station. The price is about RMB10 per piece of luggage (the price may vary for different train stations). 

Red Hat Porters

City Transportation from a Train Station

You can find transportation signs for taxi/bus/subway easily around the station. Usually the operating time of buses and subway is from 05:00 to 23:00. Taxies are available 24 hours a day. But in large cities such as Beijing, Shanghai, Guangzhou and Xi’an, you might need to wait in long queues for taxis, especially during rush hour. Buses and subways are always crowed.

China Highlights’ door-to-door private service can help you skip the queues and crowds. You will be transferred in a private van, making your trip comfortable and hassle-free. Book the transfer with us now.

Useful Chinese Sentences

Show the following sentences to members of staff at the station if you need help:

Chinese English
请送我到这个火车站.
Qǐng sòng wǒ dào zhège huǒchēzhàn.
Please drive me to this train station.
请问,火车售票处在哪里?
Qǐngwèn, huǒchē shòupiàochù zài nǎlǐ?
Can I ask a question? Where is the ticket counter?
请问,这个火车站站在哪里? Qǐng wèn, zhège huǒchēzhàn zài nǎlǐ? Excuse me, where is this train station?
请问,网络订票的取票窗口在哪里?
Qǐngwèn, wǎngluò dìngpiàode qǔpiàochuāngkǒu zài nǎlǐ?
Excuse me, where is the collection counter for tickets booked online?
请问,在哪个窗口办理退票?
Qǐngwèn, zài nǎge chuāngkǒu bànlǐ tuìpiào?
Excuse me, which window is for canceling/refunding tickets?
请问,在哪个窗口办理改签? 
Qǐngwèn, zài nǎge chuāngkǒu bànlǐ gǎiqiān?
which window is for altering tickets?
请问,洗手间在哪里?
Qǐngwèn, xǐshǒujiān zài nǎlǐ?
Where is the bathroom, please?
请问,这附近有餐厅吗?
Qǐngwèn, zhè fùjìn yǒu cāntīng ma?
Excuse me, is there a restaurant nearby?
请问,寄存处在哪里?
Qǐngxwèn, jìcúnchù zài nǎlǐ?
Excuse me, where is the left luggage room?
请问,我应该去哪个候车室?
Qǐngwèn, wǒ yīnggāi qù nǎge hòuchēshì?
Would you please tell me where my waiting room is?

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Author: Kelly

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