Wendy - Customer Loyalty Manager
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Wendy - Customer Loyalty Manager

Wendy Song
Wendy Song
Customer Loyalty Manager

"Hi, I'm Wendy, the Customer Loyalty Manager of Highlights Travel Family. After graduating from university, I joined China Highlights Travel. This has been my singular professional home for the past 12 years, mirroring the experience of nearly 75% of employees at the company. Here, loyalty isn't just a tradition, it's a practiced and treasured value. "

My Story

WendyWendy

I've been fortunate to serve in various roles within the marketing team: content writing, product management, and ultimately, managing a local travel website. These roles, diverse yet unified in focus, paved the way for my next endeavor. I contributed to building the Asia Highlights website, taking on the roles of website manager by then and co-founder of the Asia Highlights brand. This new venture is an extension and continuation of China Highlights Travel.

As a mother raising a bilingual pre-schooler with my American husband, my interest in Western culture has grown significantly, along with a keen fascination for understanding the unique 'why' behind each traveler's choices. This passion has opened doors for me to step into the role of Customer Loyalty Manager since 2020. In this position, I assist our team in customizing tours, tailored to our customers' individual preferences, to create an unforgettable journey just for them. By honing in on each traveler's distinctive tastes, we are able to craft not only trips but enduring travel memories that will last for a lifetime.

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Why China Highlights

Customize Your Tour

Customize Your Tour

  • Travel Advisors Rooted in China
  • Instant Response, No More Waits!
  • Direct Connections, Supreme Values
Maximize Your Flexibility

Maximize Your Flexibility

  • Your own personal guide and ride.
  • Explore at your own pace.
  • Unparalleled flexibility, impossible on a group tour.
Ensure Your Satisfaction

Ensure Your Satisfaction

  • The Top 20% nationwide guides at your service.
  • 20% more space on your group's transportation.
  • 24/7 emergency support.
Live Your China Story

Live Your China Story

  • Authentic local culture and lifestyles.
  • Understand the culture by living it.
  • Uncover fascinating histories and witness New China.
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