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We aim to provide our customers a stress free transportation experience with prompt and reliable service, clean comfortable vehicles, courteous professional drivers and private door to door transfer service. We look forward to offering excellent customer service concerning all your transportation needs between hotel and airport or railway station. Our objective is to ensure you arrive at your destination on-time, relaxed and happy to use our services again.
Before getting to Xi'an, you’ll receive this information from us:
When you arrive at Xi'an Airport, our driver will receive you at the exit of luggage claim hall holding a sign with the lead passenger's name. If there is any difficulty in locating the driver (this has never happened before), try the following procedure to get in touch with us:
Xi'an Airport Terminal 3 Arrival Map
1. Transfer to train station/airport: please tell us your train/flight details. We will schedule the best departure time for you. (We suggest you to set off from hotel 3 hours before a domestic flight, or 4 hours before an international flight. For catching a train, set off from hotel 2.5 hours before would be suggested.)
2. Transfer from train station to hotel: normally, there are two exits, about 50-100 meters away from each other. Please tell us your Train No. and Carriage No. so that our driver can meet you at the exit nearest to you.
3. Please tell us the correct information of your flight, train, hotel name and address. Our driver won't take any responsibility for transfering to a different hotel or miss you at airport as a result of your wrong information. There will be extra cost for the second service required.
We don't charge any additional fees for waiting. Apart from this we also personally monitor each of the flight timings. So, no matter how delayed your flight is you can always ensure that your driver is waiting for you at the terminal point on arrival.
We will charge an extra fee US$10 per time if you arrive/depart with an early morning flight or a late night flight.
Early morning time (AM): 00:00-07:00; Late night time (PM): 22:00-06:00+1.
Weight allowances: 20–40kg for international flights; 20kg for domestic flights. Excess weight is charged at the rate of 1.5% of the flight net fare per extra kilo. Confirm with your airline company. Let us know if you're bringing excess/oversize luggage.
We can show you to the Xi'an Entry and Exit Administration Bureau to extend your visa. Our local office in Xi'an can provide a document to prove your status as a tourist and your departure date. It will take 3 working days to complete the procedure.
|1 Person||2-3 Person||4-5 Person||6-9 Person||>10 Person|
|$35 USD P/P||$20 USD P/P||$18 USD P/P||$12 USD P/P||$10 USD P/P|
This service is available daily. Child (age 2-17) and infant (< age 2) are charged the same price as adult (age 18+). This price includes the transfer service with a private car and a driver who can speak a little English.
The hotel pick-up and drop-off area should be within downtown Xi'an. For further distance there might be an extra cost for the transfer which you'll be notified by your travel advisor.
Our transfer service covers the airport and train stations in Xi'an:
Your driver will be arranged when you confirm with us. Then we will provide contact information and photos of him well before your departure. You can call him prior to departure if you want.
Our vehicles are licensed and registered by the Xi'an tourism administration. Our drivers are required to be familiar with routes to tourist destinations, hotels, and restaurants.
As we update our tour vehicles every 4 years, currently the vehicle that you will be taking will be less than 2 years old. Our vehicles are equipped with GPS and traffic reporting software, which will enable the driver to foresee traffic jams, and attempt to avoid them. You will receive photos of the vehicle we will use.
Our vehicles are all insured with 50,000 RMB coverage for each seat.
Poor air can be the most concern when you are travelling in Xi'an. There're good days. There're bad days. We tested the AOI in a smog day, the index is up to 260, even in a completely sealed car, the index is also up to 140. Generally speaking, an AQI level of 100 is generally seen as the upper limit for healthy air. So we equip with an air purifier in each vehicle. Experiment has proved that the index in car is down to 30. Don't let the bad weather day get you down. We are always doing our best to make you enjoy your trip better.
We are experienced in dealing with unforeseen circumstances such as lost luggage tracing, visa problems, etc. Our driver are friendly, enthusiastic and are ready to help! Feel free to let us know if you need any help.
We are based in Xi'an with more than 50 local staff to solve your problems on the spot: