China Train Ticket Booking Policy
Please read the following Booking Procedures and Policies carefully. Placing a booking order implies that our procedure and policies have been read and accepted.
Many tourists would like to use China’s vast and cheap rail network, however obtaining train tickets is not an easy process (long queues, language problems, etc.). China Highlights makes train ticket on-line booking available to you to save you time, hassle and money.
China Highlights does not provide ticket change and refund service after the issue of the ticket.
- All booking procedures must be done online. Booking train tickets by phone and email is not accepted.
- The ticket price online is a net price, which is not including credit card processing fee, delivery fee…etc.
- Clear passport scan copy for all passenger(s) is required when filling the order form online.
- Submit the booking order online. Our travel advisor will respond to you within 12 working hours. No contract between China Highlights and the purchaser shall come into existence until China Highlights issues a formal confirmation by email.
- A payment form/link will be sent to the email address provided. Full payment for all tickets is required prior to the issue of the tickets.
- According to the ministry of China Railways’ policy, the availability of tickets for collection will be advised 3-20 days before the travel date. (The selling period for train tickets often changes. The China Railways has total control of it. China Highlights will update the days in real time). If ticket is in 20 days later, we have to wait till the selling date to purchase the ticket.
- Issuing of tickets is under the total control of China Rail. China Highlights will purchase tickets as soon as possible, but has no influence over the release of tickets. We will do our best to buy train tickets, but can’t 100% guarantee it.
- It is advisable to avoid train travel during peak times, including Chinese New Year (2 weeks in January/February) New Year’s Day (January 1st-3rd), Labor Day (May 1st-3rd) and National Day (October 1st-7th), during which the tickets are often sold out.
- China Highlights is not responsible for schedule changes by China Rail.
- Payment is available via PayPal, credit card payment center or Visa/Master Card by fax authorization.
- If the purchaser is not a passenger, a clear scan copy of the purchaser's passport is required at the time of payment.
- If payment is made by credit card authorization way, China Highlights will draw Chinese currency (CNY) from your credit card. The credit card company or bank will convert this amount to the currency that is normally shown on your credit card. This procedure may result in a higher amount being charged than quoted by China Highlights. These additional fees are not the responsibility of China Highlights and are caused by additional fees charged by the credit card company/bank or exchange rate variation.
- The payment required is for a package of train ticket booking service. We can not delete delivery fee if you don’t need it.
- Payments are 100% refundable if we are unable to supply the required tickets.
- If your booking(s) is less than 8 days before the travel date, please collect your paper ticket(s) at any ticket window of any railway station in any city in China with your passport(s) and the E-ticket number we sent you by email.
- There is no further fee if you collect your ticket at the DEPARTURE station shown on your ticket. RMB 5 will be charged at the ticket counter at other stations. RETURN TICKETS ARE TREATED SEPARATELY. E.g. if you have booked Beijing–Harbin and Harbin–Beijing tickets, and you collect them all at Beijing, you will be charged 5 yuan each for the Harbin–Beijing tickets, but if you pick up the return leg tickets separately in Harbin you will avoid the charge.
- The train ticket is a paper ticket.
- The tickets will be delivered by express courier at the nominated time (1-4 days processing time is required) to the nominated hotel provided. Please advise room number if possible. If a hotel name is not available, customer can get paper ticket at any ticket window of the railway station. Or tickets can be delivered to the office of our local agent for pick up by the customer. We’ll provide the address and phone number via email.
- China Highlights is not responsible for non-receipt of tickets caused by a wrong delivery address, no/incorrect receiver's name, or unconfirmed check-in date, provided by purchasers/passengers.
Changes to the Booking Order
- China Highlight doesn’t offer ticket change service after the issue of the ticket.
- The ticket holder can go to any train station in person with ID (passport) to change the date of your ticket, at least 3 hours before the departure time.
- Bookings cancelled before the issue of the ticket, payments are 100% refundable.
- Bookings cancelled after the issue of the ticket (the paper ticket has not been collected), more than 24 hours before the departure of the train, China Highlights will refund you the net price of the ticket minus the cancellation fee according to the policy of China Rail. The service fee is not refundable.
- Bookings cancelled after the issue of the ticket (the paper ticket has not been collected), less than 24 hours before the departure of the train, China Highlights doesn’t make refund.
- Bookings cancelled after the issue of the ticket (the paper ticket has been collected) must be done by the ticket holder with ID (passport), at any train station, at least 3 hours before the departure time. Cancellation is not accepted after the departure of the train. You will be responsible for any damages or losses occurred in the situation. Make cancellation attracts a cancellation fee. It varies to when you make the cancellation. If you make the cancellation more than 48 hours before the departure of the train, 5% cancellation fee will be charged, within the period of 24 to 48 hours, 10%, less than 24 hours, 20%. Cancellation fee varies during China New Year and some other holidays. For example, during the high season of the Chinese New Year 2014, 20% cancellation fee will be charged no matter when you cancel the ticket. It subjects to the stipulation of China Rail. China Rail will refund the money to the account of our company within 3 working days after the cancellation and the staff will give you a refund receipt. Please send the copy of the refund receipt to us by email, and we will refund the money to your account within a working day after we get the email.
Checking In and Checking Out
- Passengers should arrive at the train station 60 minutes before departure and check in with valid ID and the paper ticket together.
- After the train departs, a train attendant will walk through the carriages to collect tickets. The attendant will give each passenger a plastic card. Please keep the card safe. Passengers are required to present the card about half an hour before reaching the destination, when the ticket will be returned.
- Retain the ticket as tickets are checked before exiting the train station.
Baggage space is limited and must be stored in the sitting/sleeping compartment along with the other passenger’s luggage. It is wise to travel with limited baggage, which should not be left unattended.
Most stations have a considerable number of stairs to climb to reach the platforms. Bags have to be carried up and down these stairs. Most stairs have a steep ramp so that wheeled bags can be dragged up as you walk up the stairs. The ramps are usually narrow and inconvenient to use.
Some stations have porters who will carry luggage for 5-10 yuan per piece of luggage. Follow them closely and keep your eyes on your luggage.
Free Carry-on Luggage
- Ordinary passengers: 20 kg (44 pounds)
- Children with a half-price ticket ( 1.2m-1.5m) and no ticket (under 1.2 m) : 10 kg (22 pounds)
- The total length of each item cannot exceed 160 cm, unless rod-shaped.
- Note: The above limitation is not applicable to wheelchairs, which can be brought onto the train for free.