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We pride ourselves as the UNIQUE Shanghai local travel agency that provides a secure, reliable, fast and serene airport and train transfer service, with a 24/7 customer service. We don’t just assist our customers with hotel and airport staff communication but we are also efficient in handling unanticipated circumstances such as lost luggage, visa problems amongst many others. In case your luggage gets missing, you can be rest assured that we will launch an immediate luggage search to find it. Choose us and make an exceptional start to your China trip!
Before getting to Shanghai, you’ll receive the following information from us:
Upon arrival in Shanghai Pudong Airport, walk to exit gate of arrival. There, you will meet our driver. In case you are unable to see our driver (this has never happened before), we strongly suggest you to try the following procedure to get in touch with us. We will do our best to solve your problem on the spot.
Go to the information desk opposite the terminal exit (staffs there speak English and are always ready to help), and ask the staff to make a phone call to your guide.
Call our 24/7 emergency line shown in our confirmation letter and ask for help.
Good to know:
The 15-Day Visa-Free Policy for foreign tour groups entering China by cruise from Shanghai has been taken effect on October 1st, 2016. China Highlights has been authorized and has the right to organize foreign tour groups to visit Shanghai and Beijing Municipality without a visa.
Upon approval by Shanghai immigration inspection authority, if you meet the following conditions, we can declare the 15-Day Visa-Free for you in advance:
1. Transfer to train station/airport: please tell us your train/flight details. We will schedule the best departure time for you. (We suggest you to set off from hotel 3 hours before a domestic flight, or 4 hours before an international flight. For catching a train, set off from hotel 2.5 hours before would be suggested.)
2. Transfer from train station to hotel: normally, there are two exits, about 50-100 meters away from each other. Please tell us your Train No. and Carriage No. so that our driver can meet you at the exit nearest to you.
3. Transfer from cruise port to hotel/airport, the cruise company will designate departure lounge and meeting time for each passenger. That would be better if you can send us your disembark time, we will meet you at the port on your time.
4. Please tell us the correct information of your flight, train, hotel name and address. Our driver won't take any responsibility for transfering to a different hotel or miss you at airport as a result of your wrong information. There will be extra cost for the second service required.
We don't charge any additional fees for waiting. Apart from this we also personally monitor each of the flight timings. So, no matter how delayed your flight is you can always ensure that your driver is waiting for you at the terminal point on arrival.
We will charge an extra fee US$10 per time if you arrive/depart with an early morning flight or a late night flight.
Early morning time (AM): 00:00-07:00; Late night time (PM): 22:00-06:00+1.
Typical weight allowances for international flights ranges from 20–40kg. For domestic flights weight allowance is 20kg. For extra weight, there is a charge of at the rate of 1.5% of the full net airfare per extra kilo. Please make sure you confirm with your airline. Also, in case you if you’re bringing excess or oversize luggage we recommend you inform about it so we can make necessary arrangements if a special care is needed for your luggage (oversize luggage).
There is no need to panic if your China visa is about to expire, just inform us and ask your travel advisor to show you to the Shanghai Entry and Exit Administration Bureau to extend your visa. Our local office in Shanghai can provide a document to prove your status as a tourist and your departure date. Normally, it should take 3 working days to complete the procedure.
The hotel pick-up and drop-off area should be within the middle ring road of Shanghai. For further distance there might be an extra cost for the transfer. Your travel advisor will give you a notification about this.
If we are not able to adhere to the terms and conditions of the contract due to war, flood, typhoon, fire, strikes, storm, earthquake, or any other unforeseen condition, we will inform customers at the first possible opportunity and offer the best possible solutions. The final bill shall be settled based on the actual services we offer;
We provide our customers with competent and reliable drivers. Our drivers are accustomed with routes to tourist destinations, hotels, and restaurants.
Our vehicles are licensed and registered by the Shanghai tourism administration. Our vehicle will be equipped with baby seat if needed, GPS and traffic reporting software. In order to save time and attempt to avoid traffic congestions, our in-car traffic reporting software will give your driver an idea of the traffic situation ahead. We replace our tour vehicles after every 4 years; as such your tour vehicle will be less than 2 years old. In order to give you a perception of your tour car, we’ll send you photos of our tour car before your departure. All our vehicles are insured and each seat covers up to 50,000 RMB.
We are experienced in dealing with unpredictable circumstances such as tracing for lost luggage, visa problems, etc. Our tour guide and driver are friendly, enthusiastic and are adamant to assist you! Feel free to let your guide know if you need any help. Our base in Shanghai has more than 50 experienced local staff to solve your problems on the spot.
Unlike some other online travel agents who sell tour products made by local travel agents, we built our own branch company in Shanghai in 2010, and since then we have started to make our own unique products. We aim to deliver a high-value tour to every one of our customers. We have more than 50 local staff in Shanghai to solve your problems on the spot.
China Highlights Shanghai Office: +86-13910694045 (24/7 customer service)
|Transfer Types||1 People||2 people||3-5 people||6-9 people||Over 10 people|
|Hongqiao Airport - Hotel||$33 USD P/P||$25 USD P/P||$18 USD P/P||$10 USD P/P||$8 USD P/P|
|Pudong Airport - Hotel||$39 USD P/P||$28 USD P/P||$21 USD P/P||$14 USD P/P||$9 USD P/P|
|Train Station - Hotel||$33 USD P/P||$25 USD P/P||$18 USD P/P||$10 USD P/P||$8 USD P/P|
|Wusongkou Cruise Port - Hotel||$49 USD P/P||$33 USD P/P||$26 USD P/P||$16 USD P/P||$10 USD P/P|
|Wusongkou Cruise Port - Pudong Airport||$59 USD P/P||$33 USD P/P||$26 USD P/P||$16 USD P/P||$10 USD P/P|
* Please Note: This service is available daily. Child (age 2-17) and infant (< age 2) are charged the same price as adult (age 18+). This price include the transfer service with a private car and a driver who can speak a little English.