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There are seven steps for taking a train in China:
1. Get to the right station plenty of time ahead of departure
2. Go through security to enter the station
3. Find the right waiting room
4. Check in
5. Find your train and seat
6. Get off the train
7. Check out
Please see details of the seven steps:
Check the information on your ticket - train station, date and departure time - and arrive at the station plenty of time ahead of departure. We recommend arriving at the station at least 2 hours in advance for security check and queuing in line to board the train. Get a visual idea of how to read train tickets
Most of the cities have several train stations. Please make sure you go to the right one. If you take a taxi to a train station, you can just show your ticket to the driver and give him this Chinese phrase printed on a piece of card.
(If you haven't collected your ticket, do this first at the ticket sales area. See How to Collect Train Tickets in China.)
After you arrive at the right train station and have your ticket(s), line up for the security check in the same way as you would at an airport. Put your luggage, including handbags, hip pouches, and carry-on bags, on the security scanner conveyor belt. Then walk through a metal detector gate, and stand still for staff to use a scanner on you and check your person for forbidden articles.
Unlike the security restrictions at an airport, you can take water on a train. If you want to know more information about luggage on the train, please click baggage allowance details.
Please note: Keep your luggage and bags close to you and carry your valuables safe as there are many pickpockets at train stations.
After the security check, you will find a LED screen showing which train is allocated to which waiting room. There is usually Chinese only on the screen, please see the table below for translation help:
|English||Train||To||Departs at||Waiting room||State|
You can also ask a member of staff to help you find the right waiting room. Here is a Chinese phrase that might be helpful:
There are several platform access gates in a waiting room. Just find the LED screen or card with your train number on it. You can also see the train status on the LED screen, in Chinese only.
You may find your platform access gate number on your ticket. There may be the Chinese characters 检票口 followed by some numbers at the bottom of your ticket. In this case, the number is the platform access gate allocated to your ticket. Please refer to the picture below.
Usually check-in starts 115-30 minutes before departure. Barriers close 5 minutes before departure.
Don’t lose or throw away your ticket as you will need to show your ticket again at the exit of the station.
How to check in with red/blue tickets: Please pay attention to the color of your ticket. If your ticket is blue, you can put it into the check-in machine to have it auto-checked, which is faster. If your ticket is red, staff members need to check it manually.
Thanks to the fast development of Internet, E-tickets will be rolled out nationwide since the year of 2019. In fact, high-speed trains on Hainan Island already offer e-tickets since the end of 2018. Passengers who take high-speed train on Hainan Island don't need to pick up paper tickets before boarding.
Intercity trains between major cities, such as Beijing, Shanghai, Guangzhou, Tianjin and Changsha, can be boarded with Chinese ID cards or smartphones.
After your ticket has been checked, check the LED screen or follow everyone else entering through your ticket gate to find your platform. When you are boarding your train, show your ticket to a staff member and make sure you are boarding the right train.
After getting on the train, you can find your seat/bunk according to your ticket. Put your baggage on the rack overhead or under your seat/berth. On high-speed trains, luggage can also be put in the special luggage space between 2 carriages.
During the journey, your ticket and passport might be checked by the train staff. When you exit the destination train station, your ticket will be checked one more time.
If you take a sleeper train, your ticket will be exchanged for a plastic bunk card by staff shortly after boarding. Staff will come to return your ticket, in exchange for your bunk card, about 30 minutes before arriving at your destination.
Pay attention to the announcements about the arriving station. Announcements on most of the trains are in Chinese only. Bilingual announcements are available on some of the high-speed trains. If you need to get off at an intermediate station, it is advisable to remember your arrival time. You can also ask the conductor or other passengers to remind you. Here is a sentence that might be helpful:
If you need to transfer to another train: You don’t need to get out of the station and re-enter if you transfer for a train at the same station. Follow the signs and LED screen and you will find the waiting room for your connecting train directly.
Follow the crowd or the signs at the station (usually only in Chinese) and you will get to the correct exit (出站口). You may need to carry your luggage to be able to negotiate long staircases to reach the exit.
A ticket-check is required at the exit: Remember to have your ticket readily accessible as the ticket will be inspected again at the exit gate, either by a member of staff or a machine. Sometimes, if you are unable to present your ticket, a fine of up to 150% of your ticket price will be charged.
There are Red Hat Porters at some train stations, to help passengers carry luggage to and from the station. The price is about RMB10 per piece of luggage (the price may vary for different train stations).
You can find transportation signs for taxi/bus/subway easily around the station. Usually the operating time of buses and subway is from 05:00 to 23:00. Taxies are available 24 hours a day. But in large cities such as Beijing, Shanghai, Guangzhou and Xi’an, you might need to wait in long queues for taxis, especially during rush hour. Buses and subways are always crowed.
China Highlights’ door-to-door private service can help you skip the queues and crowds. You will be transferred in a private van, making your trip comfortable and hassle-free. Book the transfer with us now.
Show the following sentences to members of staff at the station if you need help:
Qǐng sòng wǒ dào zhège huǒchēzhàn.
|Please drive me to this train station.|
Qǐngwèn, huǒchē shòupiàochù zài nǎlǐ?
|Excuse me, where is the ticket counter?|
|请问，这个火车站站在哪里? Qǐng wèn, zhège huǒchēzhàn zài nǎlǐ?||Excuse me, where is this train station?|
Qǐngwèn, wǎngluò dìngpiàode qǔpiàochuāngkǒu zài nǎlǐ?
|Excuse me, where is the collection counter for tickets booked online?|
Qǐngwèn, zài nǎge chuāngkǒu bànlǐ tuìpiào?
|Excuse me, which counter is for canceling/refunding tickets?|
Qǐngwèn, zài nǎge chuāngkǒu bànlǐ gǎiqiān?
|which counter is for altering tickets?|
Qǐngwèn, xǐshǒujiān zài nǎlǐ?
|Where is the restroom, please?|
Qǐngwèn, zhè fùjìn yǒu cāntīng ma?
|Excuse me, is there a restaurant nearby?|
Qǐngxwèn, jìcúnchù zài nǎlǐ?
|Excuse me, where is the left luggage room?|
Qǐngwèn, wǒ yīnggāi qù nǎge hòuchēshì?
|Would you please tell me where my waiting room is?|