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China Train Travel FAQs

You may encounters questions when buying China train tickets during your train travel in China. The frequently asked questions below regarding ticktet booking, ticket collection, change & cancelltion, and train travel may be helpful to you.

How many days in advance can I book China train tickets?

Answer: China train tickets released 30 days before departure online. At train stations and ticket agencies, tickets go on sale 28 days in advance.

But you can book tickets with China Highlights more than 30 days ahead. Actually, it is recommended that you book tickets with us as early as possible, especially during Chinese holidays and peak periods.

What can I do if tickets are sold out for my route?

Answer: Even tickets are sold out for a route, sometimes we can still find alternatives. Please call us or send us an email to find out the possibility.

If tickets are sold out after you place the order, we will provide alternatives and suggestions if your first choice is unavailable. Payments are 100% refundable if we are not able to obtain your tickets.

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I cannot find a train for my route, what can I do?
Can you buy international train tickets?
Why was my ticket not bookable when the selling period began?
Can I use e-tickets to board the train?
Is there 100% chance of getting my train tickets?
I sent you an email but didn't get any reply.
You were supposed to buy my tickets today, but I didn't receive any update.
I filled out the wrong name/passport number when making the booking, what should I do?
Is it difficult to pick up tickets at the station?
What do I need to collect train tickets?
Do all the passengers need to show up when picking up paper tickets?
I booked tickets for several routes, can I pick up all tickets at one station?
Can I collect my ticket from an automatic ticket machine?
Can I pick up train tickets at the airport or subway station?
Can I pick up international train tickets at the station?
Are the ticket counters at the train station open 24 hours a day?
Do ticket counters accept credit card for payment?
Can tickets be delivered to our country from China?
The hotel cannot find my tickets that you delivered, what should I do?
We are a couple. Can we get a whole soft-sleeper compartment?
Can we get seats/berths next to each other?
What if I lose my ticket?
Can I change or cancel my train tickets?
Can I get off before the destination station on the ticket?
What’s the luggage allowance?
How long should I leave for a connecting train?
What should I do if I miss my train?
Is WIFI available on a train?
Can I smoke on Chinese trains?
Is English spoken at ticket counters in a train station?
Can you tell me some useful Chinese phrases for train travel?